CL
Charlene L
1 reviews | Active since Sept 2017
16 Apr 2024, 19:11
Steeling from me
I have clearly told you not to load the data and min that you stole from me and that I wanted a refund, now you load the stuff after I said no.
You people stuff up and then you want to tell me you know what you are doing???????
Take back the **** you reloaded and give me my money
Helpful (0)
Replies (17)0
Replies (17)
Cell C's replyOfficial
16 Apr 2024, 19:20Dear Charlene Lombard
Thank you for contacting Cell C.
We apologize for any confusion or frustration caused by the recent reload of data and minutes to your account. Upon reviewing your query, we have confirmed that the reload was app**** as part of the benefits associated with your plan or promotional offer, and it was not intended to override your preferences.
While a credit refund may not be possible due to the nature of the benefits provided, we regret any inconvenience this may have caused and appreciate your understanding.
Regards,
Cell C | TM
Thank you for contacting Cell C.
We apologize for any confusion or frustration caused by the recent reload of data and minutes to your account. Upon reviewing your query, we have confirmed that the reload was app**** as part of the benefits associated with your plan or promotional offer, and it was not intended to override your preferences.
While a credit refund may not be possible due to the nature of the benefits provided, we regret any inconvenience this may have caused and appreciate your understanding.
Regards,
Cell C | TM
Best regards,
Cell C's reply16 Apr 2024, 19:20
Official
Dear Charlene Lombard
Thank you for contacting Cell C.
We apologize for any confusion or frustration caused by the recent reload of data and minutes to your account. Upon reviewing your query, we have confirmed that the reload was app**** as part of the benefits associated with your plan or promotional offer, and it was not intended to override your preferences.
While a credit refund may not be possible due to the nature of the benefits provided, we regret any inconvenience this may have caused and appreciate your understanding.
Regards,
Cell C | TM
Thank you for contacting Cell C.
We apologize for any confusion or frustration caused by the recent reload of data and minutes to your account. Upon reviewing your query, we have confirmed that the reload was app**** as part of the benefits associated with your plan or promotional offer, and it was not intended to override your preferences.
While a credit refund may not be possible due to the nature of the benefits provided, we regret any inconvenience this may have caused and appreciate your understanding.
Regards,
Cell C | TM
Best regards,
CL
Charlene L's updateReviewer Update
16 Apr 2024, 19:25I want a credit refund,you took my money ( and I call it steeling )
You have bluntly ignored my request.
So you give me my refund or I will cancel your debt order at my bank and then you can take me to court.
I am sure they understand why I want to cancel everything with you people!!!!!
Also not I will keep posting my bad reviews,as specially because you didn't have the decency to call me back
Please go and tell that manager that only found out on Sunday what is happening,that she needs to do her job better.
The service just keeps staying poor!!!!!!
You have bluntly ignored my request.
So you give me my refund or I will cancel your debt order at my bank and then you can take me to court.
I am sure they understand why I want to cancel everything with you people!!!!!
Also not I will keep posting my bad reviews,as specially because you didn't have the decency to call me back
Please go and tell that manager that only found out on Sunday what is happening,that she needs to do her job better.
The service just keeps staying poor!!!!!!
CL
Charlene L's update16 Apr 2024, 19:25
Reviewer Update
I want a credit refund,you took my money ( and I call it steeling )
You have bluntly ignored my request.
So you give me my refund or I will cancel your debt order at my bank and then you can take me to court.
I am sure they understand why I want to cancel everything with you people!!!!!
Also not I will keep posting my bad reviews,as specially because you didn't have the decency to call me back
Please go and tell that manager that only found out on Sunday what is happening,that she needs to do her job better.
The service just keeps staying poor!!!!!!
You have bluntly ignored my request.
So you give me my refund or I will cancel your debt order at my bank and then you can take me to court.
I am sure they understand why I want to cancel everything with you people!!!!!
Also not I will keep posting my bad reviews,as specially because you didn't have the decency to call me back
Please go and tell that manager that only found out on Sunday what is happening,that she needs to do her job better.
The service just keeps staying poor!!!!!!
Cell C's replyOfficial
16 Apr 2024, 19:38Your query has been escalated for review by our team. We are committed to thoroughly investigating this matter and providing you with a resolution.
Regards,
Cell C | TM
Regards,
Cell C | TM
Best regards,
Cell C's reply16 Apr 2024, 19:38
Official
Your query has been escalated for review by our team. We are committed to thoroughly investigating this matter and providing you with a resolution.
Regards,
Cell C | TM
Regards,
Cell C | TM
Best regards,
CL
Charlene L's updateReviewer Update
16 Apr 2024, 19:40Let see, because you keep saying that and then it doesn't happen
Icasa has send me the forms to put a formal complaint
Icasa has send me the forms to put a formal complaint
CL
Charlene L's update16 Apr 2024, 19:40
Reviewer Update
Let see, because you keep saying that and then it doesn't happen
Icasa has send me the forms to put a formal complaint
Icasa has send me the forms to put a formal complaint
Cell C's replyOfficial
16 Apr 2024, 19:44Rest assured, our team will be in touch promptly to address your concerns and requests.
Regards,
Cell C | TM
Regards,
Cell C | TM
Best regards,
Cell C's reply16 Apr 2024, 19:44
Official
Rest assured, our team will be in touch promptly to address your concerns and requests.
Regards,
Cell C | TM
Regards,
Cell C | TM
Best regards,
CL
Charlene L's updateReviewer Update
16 Apr 2024, 19:45Let see.
CL
Charlene L's update16 Apr 2024, 19:45
Reviewer Update
Let see.
Cell C's replyOfficial
16 Apr 2024, 19:47We appreciate your patience as we work to resolve this matter promptly.
Regards,
Cell C | TM
Regards,
Cell C | TM
Best regards,
Cell C's reply16 Apr 2024, 19:47
Official
We appreciate your patience as we work to resolve this matter promptly.
Regards,
Cell C | TM
Regards,
Cell C | TM
Best regards,
CL
Charlene L's updateReviewer Update
18 Apr 2024, 17:02Good Day.
It is now the 18th and I still don't have feedback.
It is sad for a person to have to use hello Peter to get a response from you, especially knowing that there is a problem
It is now the 18th and I still don't have feedback.
It is sad for a person to have to use hello Peter to get a response from you, especially knowing that there is a problem
CL
Charlene L's update18 Apr 2024, 17:02
Reviewer Update
Good Day.
It is now the 18th and I still don't have feedback.
It is sad for a person to have to use hello Peter to get a response from you, especially knowing that there is a problem
It is now the 18th and I still don't have feedback.
It is sad for a person to have to use hello Peter to get a response from you, especially knowing that there is a problem
Cell C's replyOfficial
18 Apr 2024, 17:32Dear Charlene Lombard
Please be informed that our team contacted you and explained that we are unable to provide a credit or refund for the data and minutes. These benefits were successfully loaded onto your account when the upgrade was processed on February 16th, and as a result, they were forfeited.
Despite this explanation, we understand that you are still seeking a refund. Please note that we have fulfilled our service obligations by crediting your account with the specified data and minutes as per the upgrade terms.
Regards.
Cell C | TM
Please be informed that our team contacted you and explained that we are unable to provide a credit or refund for the data and minutes. These benefits were successfully loaded onto your account when the upgrade was processed on February 16th, and as a result, they were forfeited.
Despite this explanation, we understand that you are still seeking a refund. Please note that we have fulfilled our service obligations by crediting your account with the specified data and minutes as per the upgrade terms.
Regards.
Cell C | TM
Best regards,
Cell C's reply18 Apr 2024, 17:32
Official
Dear Charlene Lombard
Please be informed that our team contacted you and explained that we are unable to provide a credit or refund for the data and minutes. These benefits were successfully loaded onto your account when the upgrade was processed on February 16th, and as a result, they were forfeited.
Despite this explanation, we understand that you are still seeking a refund. Please note that we have fulfilled our service obligations by crediting your account with the specified data and minutes as per the upgrade terms.
Regards.
Cell C | TM
Please be informed that our team contacted you and explained that we are unable to provide a credit or refund for the data and minutes. These benefits were successfully loaded onto your account when the upgrade was processed on February 16th, and as a result, they were forfeited.
Despite this explanation, we understand that you are still seeking a refund. Please note that we have fulfilled our service obligations by crediting your account with the specified data and minutes as per the upgrade terms.
Regards.
Cell C | TM
Best regards,
CL
Charlene L's updateReviewer Update
18 Apr 2024, 18:30Good Day.
Nice so you want to keep steeling my money¡!!!!!!!!
He has enough min and data,so by next month he is going to loose it.
I said NO!!!!¡
YOU PEOPLE ARE *****S and you will be loosing all 20 contracts from my company too.
I will keep posting how you stole from us!!!!!!!!!!
Nice so you want to keep steeling my money¡!!!!!!!!
He has enough min and data,so by next month he is going to loose it.
I said NO!!!!¡
YOU PEOPLE ARE *****S and you will be loosing all 20 contracts from my company too.
I will keep posting how you stole from us!!!!!!!!!!
CL
Charlene L's update18 Apr 2024, 18:30
Reviewer Update
Good Day.
Nice so you want to keep steeling my money¡!!!!!!!!
He has enough min and data,so by next month he is going to loose it.
I said NO!!!!¡
YOU PEOPLE ARE *****S and you will be loosing all 20 contracts from my company too.
I will keep posting how you stole from us!!!!!!!!!!
Nice so you want to keep steeling my money¡!!!!!!!!
He has enough min and data,so by next month he is going to loose it.
I said NO!!!!¡
YOU PEOPLE ARE *****S and you will be loosing all 20 contracts from my company too.
I will keep posting how you stole from us!!!!!!!!!!
Cell C's replyOfficial
18 Apr 2024, 18:48We regret to hear about your dissatisfaction.
Please be advised that the benefits provided to your account were done so in accordance with the terms of your recent upgrade, and therefore, we are unable to process a credit or refund for the data and minutes that were forfeited.
Regards,
Cell C | TM
Please be advised that the benefits provided to your account were done so in accordance with the terms of your recent upgrade, and therefore, we are unable to process a credit or refund for the data and minutes that were forfeited.
Regards,
Cell C | TM
Best regards,
Cell C's reply18 Apr 2024, 18:48
Official
We regret to hear about your dissatisfaction.
Please be advised that the benefits provided to your account were done so in accordance with the terms of your recent upgrade, and therefore, we are unable to process a credit or refund for the data and minutes that were forfeited.
Regards,
Cell C | TM
Please be advised that the benefits provided to your account were done so in accordance with the terms of your recent upgrade, and therefore, we are unable to process a credit or refund for the data and minutes that were forfeited.
Regards,
Cell C | TM
Best regards,
CL
Charlene L's updateReviewer Update
18 Apr 2024, 19:08You mean the stuff up that you people did in Dec by lying to us regarding plan changes,
But like I said,I will not stop telling people on social media about how you started by lying up to steeling from us.
And I have alot of patients to keep telling people for months and years from now on
I will not let this go,
I have even put a complaint in ISACA too. So this is still not over
But like I said,I will not stop telling people on social media about how you started by lying up to steeling from us.
And I have alot of patients to keep telling people for months and years from now on
I will not let this go,
I have even put a complaint in ISACA too. So this is still not over
CL
Charlene L's update18 Apr 2024, 19:08
Reviewer Update
You mean the stuff up that you people did in Dec by lying to us regarding plan changes,
But like I said,I will not stop telling people on social media about how you started by lying up to steeling from us.
And I have alot of patients to keep telling people for months and years from now on
I will not let this go,
I have even put a complaint in ISACA too. So this is still not over
But like I said,I will not stop telling people on social media about how you started by lying up to steeling from us.
And I have alot of patients to keep telling people for months and years from now on
I will not let this go,
I have even put a complaint in ISACA too. So this is still not over
Cell C's replyOfficial
18 Apr 2024, 19:11We understand your frustration and regret any inconvenience caused.
Regards,
Cell C | TM
Regards,
Cell C | TM
Best regards,
Cell C's reply18 Apr 2024, 19:11
Official
We understand your frustration and regret any inconvenience caused.
Regards,
Cell C | TM
Regards,
Cell C | TM
Best regards,
CL
Charlene L's updateReviewer Update
18 Apr 2024, 19:13No you don't!!!!!!!
I don't believe you and I am not stopping!!!!!!
You will be hearing of me again!!!!!!!
And like I said I am not giving up untill this is sorted out without steeling from your customers,
I am sure I am not the only one
Just like when you sell my details to third part to Harris me
I don't believe you and I am not stopping!!!!!!
You will be hearing of me again!!!!!!!
And like I said I am not giving up untill this is sorted out without steeling from your customers,
I am sure I am not the only one
Just like when you sell my details to third part to Harris me
CL
Charlene L's update18 Apr 2024, 19:13
Reviewer Update
No you don't!!!!!!!
I don't believe you and I am not stopping!!!!!!
You will be hearing of me again!!!!!!!
And like I said I am not giving up untill this is sorted out without steeling from your customers,
I am sure I am not the only one
Just like when you sell my details to third part to Harris me
I don't believe you and I am not stopping!!!!!!
You will be hearing of me again!!!!!!!
And like I said I am not giving up untill this is sorted out without steeling from your customers,
I am sure I am not the only one
Just like when you sell my details to third part to Harris me
Cell C's replyOfficial
18 Apr 2024, 19:19Noted.
Regards,
Cell C | TM
Regards,
Cell C | TM
Best regards,
Cell C's reply18 Apr 2024, 19:19
Official
Noted.
Regards,
Cell C | TM
Regards,
Cell C | TM
Best regards,
CL
Charlene L's updateReviewer Update
18 Apr 2024, 19:38See you next week again
CL
Charlene L's update18 Apr 2024, 19:38
Reviewer Update
See you next week again
Cell C's replyOfficial
18 Apr 2024, 19:42Noted.
Regards,
Cell C | TM
Regards,
Cell C | TM
Best regards,
Cell C's reply18 Apr 2024, 19:42
Official
Noted.
Regards,
Cell C | TM
Regards,
Cell C | TM
Best regards,