LP
Lucia P

1 reviews | Active since Aug 2017

02 Oct 2017, 14:35

*****ing my Money - after numerous calls and complaints -

Hi I complained on Hello Peter the first time because I stopped my account with Cell C after its 2 year period and after cancellation and confirming cancellation they again deducted the amount , this was 5 months ago ... all-right the saga - I then got a call from a rude CSC consultant telling me that they will only refund half - Mean while I accepted one offer from them which is 33 rand a month. Okay so I get refunded half - next month comes they deduct 133 expect for 33 as agreed on a recorded line , o yes they are unwilling to send me recordings BTW - I complain again - a helpful lady calls me well seemed helpful but didn't do **** apparently - told me that they have to deduct the amount the last time in august then it will be R33 - okay well I also asked every time that the debit order date be changed to the 25th which wasn't done - so I left it okay after the 25 of august the last amount supposed to go off what the hell for I dunno went off and I blocked their debit for 133 - coz they are taking money for nothing - okay now they tried taking it again - sends me messages that they will block my number - please stop trying to ***** my money - take your service which sucks and stick it up where the sun doesn't shine coz nobody in your company can do their job properly - go listen to your call recordings - im done with cell c final -

0
Replies (4)
Cell C
Cell C's reply02 Oct 2017, 14:51
Official

Thank you for bringing this matter to our attention.

We will ensure that this matter is sorted. Do expect communication from one of our team members.

We apologize for the inconvenience caused.

Regards
Cell C | PN

LP
Lucia P's update02 Oct 2017, 14:55
Reviewer Update
Do not even call me if this isn't resolved, either fix your problem and have a competent person call to tell me they have resolved the issue or send me all my call recordings from the last 5 months and ill take the matter up legally -
Cell C
Cell C's reply05 Oct 2017, 09:10
Official

Kindly respond to Maropeng's email for further assistance.

Regards

Cell C | PN

Cell C
Cell C's reply05 Oct 2017, 09:10
Official

Kindly respond to Maropeng's email for further assistance.

Regards

Cell C | PN