sb
sasha-lee burger

1 reviews | Active since Mar 2009

08 Feb 2017, 14:06

*****ING MY MONEY!

<p>Good day,</p> <p> </p> <p>When I renewed my contract I was given 1GB data FREE, however the 1GB data was charged to my account every month.</p> <p>I have made numerous calls to Cell C and was even told that my account will be credited and on another occasion i was told that the follwing month I wont be billed at all, but guess what- NOTHING!</p> <p>I've spent hours on the phone trying to sort this out but nothing gets done and nobody calls me back!</p> <p>VERY VERY frustrated!</p>

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Replies (4)
Cell C
Cell C's reply08 Feb 2017, 14:31
Official

Thank you for posting to us.

We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Cell C
Cell C's reply09 Feb 2017, 13:21
Official

Palesa has been in contact with you to assist with this matter. She advised that she will listen to the call recording and revert with feedback.

Regards
Cell C | PN

Cell C
Cell C's reply09 Feb 2017, 15:38
Official

Please be advised that Palesa could not get hold of you on your contact number. However, she will keep trying.

Regards

Cell C | PN

Cell C
Cell C's reply10 Feb 2017, 10:20
Official

Palesa has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN