*****ing My Money

In January we went to do my upgrade at Cell C in Gateway in Umhlanga and we upgraded to the Altech node, and when doing the upgrade we where advised we had to pay the activation fee which we did at the store, then on the 25th January my account was debited twice, i then contact the call centre and i was told in 3 days the money would be refunded to my account. I then called again a week later to be told that the money was requested and would be in my account by the 16th Feb at the latest, i then call again today only to be told that the money was credited to my account, i then asked for a manager and they said that would get back to me. Some other idiot calls me know to say that this was an acitivation fee that was debited from my account and there is nothing i can do about it, i demand to speak to some-one hire and all i get is EISH..... Why is Cell C *****ING MY MONEY AT THE GATEWAY STORE WHEN I PAY CASH AND AGAIN THE CALL CENTER DEBITING MY ACCOUNT. Why is it that with Cell C it is always a fight to speak to management and to get some one who understands what you require. It is now a matter of principal to get my money back!!!