*****ing my money

<p style="color: #555555;">I always suspected that cell c takes money from my airtime balances even through i have data.</p> <p style="color: #555555;"> </p> <p style="color: #555555;">Normally I am so busy I dont even check ....however today i had 3.60 left and noted that I had about 2mb data left.</p> <p style="color: #555555;"> </p> <p style="color: #555555;">I am on the supercharge package.</p> <p style="color: #555555;"> </p> <p style="color: #555555;">Normally I can dial *147# and buy daily data of 20mb at R2.70.</p> <p style="color: #555555;"> </p> <p style="color: #555555;">not today....It kept on giving me errors today saying failed transaction.</p> <p style="color: #555555;"> </p> <p style="color: #555555;">It forced me to then buy airtime to load so i buy R10-00 annoyed.</p> <p style="color: #555555;">When i looked at the balance after that , i had only 10-00 with the 8 mb free.</p> <p style="color: #555555;"> </p> <p style="color: #555555;">What the **** happened to the balance of R3.60 that I had.</p> <p style="color: #555555;"> </p> <p style="color: #555555;">No calls were made,nothing was running in the background,as downloads and updates are all set at wifi level.</p> <p style="color: #555555;"> </p> <p style="color: #555555;">This has been happening frequently and I have been using alot of money for data and airtime as a result.</p> <p style="color: #555555;"> </p> <p style="color: #555555;">I want an explanation because I am taking this experience with my proof (screenshots i have and times recorded) and i will get a report from you guys ....i am going to the newspapers with this.</p> <p style="color: #555555;">I want a full explanation, and I want my money and data back.</p> <p style="color: #555555;">It seems miniscule a request but over time how much have we lost as clients????</p> <p style="color: #555555;">Is cell c prepard to be investigated into claims of dipping into clients airtime wallets and milking at their purchased data.</p> <p style="color: #555555;">In a time where its so easy to lose a client to the competition and especially when I have been a client at cell c for over 8 years ..it is shocking to think that this occurs at all never mind as frequent as its been happening.</p> <p style="color: #555555;"> </p> <p style="color: #555555;">what the **** cell c????</p> <p style="color: #555555;"> </p> <p style="color: #555555;"> </p> <p style="color: #555555;"> </p> <p style="color: #555555;"> </p> <p style="color: #555555;"> </p>