*****ING MY MONEY

Last year Feb I upgraded my contract from a Blackberry to Samsung. Subsequently I cancelled my BIS. In January of this year I noticed that i was still charged for BIS. I reported it on 6 January 2015 with reference number ***. After weeks of phoning and following up I was told that they will not put through my debit order for end Jan and that the difference will be credited to my account. Now of course that did not happen, debit order went through and no credit to my bank account. I again reported it, was told that they dont see any note on the system regarding that arrangement. I have phoned and followed up about 200 times now, each time I am told that this will be sorted out IMMEDIATELY. Do date, nothing.... Nobody phones me, i have to phone daily. This is ****************.