PR
Prashan R

1 reviews | Active since May 2016

11 Sept 2016, 08:06

*****ing my Airtime and Data

<p>This is absolutely ridiculous! On Saturday I purchased R70 airtime and received 70 mb free data and had a balance of R19 airtime as R51 was used to pay for my advanced airtime. Whilst still having the free data, I found that both my airtime and data got utilized at a fast rate. So I took another airtime advance for R50 and purchased 100 mb data. Whilst still having data available, my airtime was used. On Sunday morning I called customer service only to be told that my airtime and data is been used together. How is this even possible. This is just another messed up way in which Cell C *****s from its customers. The only websites I used is Facebook. And I have the Whats app bundle so that should not even take up data. I want my data and my airtime back. This has happened before in the past and I let it slide. However now I reached the end of the road where I might just want my contract cancelled. I don't have time to wait for a data validation report as I want this resolved ASAP!</p>

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Replies (2)
Cell C
Cell C's reply12 Sept 2016, 07:21
Official

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN

Cell C
Cell C's reply13 Sept 2016, 08:03
Official

Derrick confirmed that he has contacted you and assisted with this matter.

Regards
Cell C | PN