1 reviews | Active since Mar 2016

05 Aug 2017, 11:28

*****ing my airtime all the time

<p>Whenever I recharge my airtime disappears a few minutes later I however don't think this is fair I came from Vodacom where this never happened when I contacted cellc to ask what happened to my airtime they couldn't tell me I have been switching of my data I do myself work in a contact centre and managing such details are of an importance to not let customers be ****** like this I do want to rather leave the network as the so called bundle I get for whatsapp works but when I have airtime it all goes away so it's as if my airtime goes towards the so called whatsapp bundle </p>

0
Replies (3)
Cell C
Cell C's reply05 Aug 2017, 11:35
Official

Hi Natasha

We have requested one of our team members to assist and provide clarity regarding this matter, airtime does not just disappear.

Regards

Cell C | PN

Cell C
Cell C's reply08 Aug 2017, 08:22
Official

Nelly could not get hold of you on your contact numbers. However she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.

Please respond to her email and she will gladly assist.

Regards

Cell C | PN

Cell C
Cell C's reply08 Aug 2017, 08:22
Official

Nelly could not get hold of you on your contact numbers. However she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.

Please respond to her email and she will gladly assist.

Regards

Cell C | PN