LC
Lizzy C

1 reviews | Active since Apr 2016

19 Apr 2016, 09:20

*****ing my airtime!!!

So I had just under R50 of airtime before i went to sleep, I woke up this morning and decided to buy more data. Checked my balance had about R43 and then i try too purchase 100mb for R19. Firstly, at the conclusion of my purchase i get an sms telling me that my tariff change has been unsuccessful and that i need to recharge and try again. <br> <br> That surprises me and i check my airtime balance i now have R17 so am not amused. call the call center tell the lady my problem then she tells me i have been using the internet since 4am and that's were my airtime went. I explain i was not online and then she tells me about apps updating and so on. now<br> 1. all my auto updates are disabled, nothing updates unless its on wifi and i choose to update.<br> 2. I lost approximately R19, amount i was trying to buy data with.Coincidence?<br> 3. 2 emails came into my inbox, and i didnt open them. Now by your consultant's reasoning those emails used about 20mb of data. I find that very hard to believe.<br> 4. What is this stuff i get about tariff changes. I didn't try to change my tariff!!<br> 5. Since then I have ben unable to buy data so guess what have to use my airtime.<br> <br> Once this airtime is finished I am done Cell C.

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Replies (1)
Cell C
Cell C's reply19 Apr 2016, 09:48
Official
Hello liz2016,

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Best regards,