*****ing money from my account

I am utterly disgusted by this company and its poor quality of service. I had a phone contract with Cell C from May 2019 which expired in May 2020. The consented agreement was that the phone, insurance and benefits would cost R350 every month which I paid with no hassles, May 2020 I finished paying for the phone and inquired if I could cancel the contract and only keep the insurance, to my surprise I was informed that they can't keep the insurance without the benefits, strange because I took the insurance separately however I then continued paying for the insurance and benefits, remember when I was paying for the inclusive cost of the phone, benefits and insurance I was paying R350, I called Cell C to cancel my contract I think on the 28th September 2020 and I was informed that it will take 30 days to cancel the contract, then to my surprise Month end of September Cell C deducted R478 from my account and when I inquired what it is for no one could inform me, instead I was sent from pillar to post being informed that there's no superior available. I informed the agent that I will reverse the amount until I receive satisfactory response from them as it does not make sense to pay more than I was paying when I had the phone included in the package, no one came back to me. I reversed the funds, again end of October R478 was deducted from my account, I called cell c again to inquire about this R478 and I was informed that they can't assist me as my account has been handed over to attorneys for collection. How? Why?

How do you hand a client over to attorneys when they have an inquiry and you haven't responded to them? Why do you not firstly make contact with the customer and resolve the complaint? If missing one payment means being handed over to attorneys who did you inform? The same amount of money that's being questioned resulted in me being handed over????? Does that make any sense? Fine, I'm handed over to attorneys, did they make contact with me regarding payment arrangements or even to find out why I haven't paid?? NO they just went to my bank account and deducted money without my consent and that's ******* because I had a contract with Cellc on top of me reversing the funds yesterday they took R888 on my account without making any arrangements or agreement with me, how is this ethical? I have a complaint and your company failed to resolve it instead you continuing to ***** money from me and I will not pay any cent till this is resolved to my satisfaction, whether you add interest or arrears I will not pay and will only pay the amount I know that I was supposed to pay