*****ing money and refusing to assist
<p>I have two contracts with cell c.both are paid and I am happy with the service. Cell c is also taking money from my account for two other contracts that does not belong to me. I have been reversing the money since January 2016. I have contacted cell c concerning this. Cell c refuse to listen to me. I have been explaining this to call centre agents that are by no means equipped to assist me. I can never speak to any person above the call centre agent. Once I was phoned back by someone from cell c but nothing happened. I was even told that I cannot be assisted because I am not the contract holder. Yes YES I amnot the contract holder. I just don't want to pay for someone else.IS THAT SO DIFFICULT TO UNDERSTAND? I just which a so called service provider like cell c can assist me and not try to walk over me. We all help to build the company so please assist in deducting what I owe you and not what someone else owes!!!!!!</p>
You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.
One of the consultants in the escalations team will contact you and assist with this matter.
Regards
Cell C | PN
You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.
One of the consultants in the escalations team will contact you and assist with this matter.
Regards
Cell C | PN
