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Zaheera A

1 reviews | Active since Jul 2018

31 Aug 2022, 00:52

*****ing money and over billing

There was a query on a billing. Cell c has now taken twice the amount than they initially said they would. Instead of an additonal R500 which I reversed. They took R1000. On top of the initial R600 I paid when canceling the contract.

0
Replies (3)
Cell C
Cell C's reply31 Aug 2022, 07:25
Official
Dear Zaheera,

Thank you for getting in touch with Cell C.

We have received your review regarding the billing of your account.

We have escalated the matter for further investigation. We will be in touch to assist within 24 working hours.

^NZ
ZA
Zaheera A's update01 Sept 2022, 09:40
Reviewer Update
Got a call and was told that it doesn't matter what the customer or contract agents said when I tried to cancel. So
. No resolution. Still being overcharged twice.
ZA
Zaheera A's update04 Sept 2022, 01:57
Reviewer Update

This is the response I received. Although I called twice before cancellation and a month before. To confirm that I will not be charged anything other than the amount I have been paying.

:



Good day Zaheera

Thank you for contacting us. As per feedback, the benefits were used. You are liable for the bill.