*****ING FROM YOUR OWN CUSTOMERS AND WORST SERVICE EVER

Last year Nov my contract was coming to an end and I was called by one of the agents to offer me n upgrade. I indicated to him that i'm not interested in dealing with them anymore as I had experience lot of headaches and unresolved issues and I do not want t continue with the contract .he then said ok noted, In Dec 2020 I notices a debit order from cell c and I was surprised as I knew it ended in Nov ,I called them and they told me oh apparently you were supposed to call us to cancel a month prior .I then responded by saying but no one has advised me about that cancellation process I even received a call previous from someone offering me an upgrade and I made it clear that I do not want to continue ,I believe that agent was supposed to advise me of the process then not only after they have deducted money frim my account .I even told the same agent to please cancel and that did not happen until today I'm still debited and i keep on reversing the amount with the bank which is now affecting my account, I have received send an email last week and no one is responding to it or saying anything .If this is not resolved I will take this further to icasa .Cell c is a reap off and you are quick to hand over people to debt collectors yet you fail to resolve issues .I want this resolved as soon as possible and I hope I will not see an other deduction from my account because I will also involve my lawyer for this *****ing from me .Cell c offers the most pathetic service ever and your unprofessional staff .