*****ing from thier own clients

<p>I have contract with CellC for more than 10Years, Reason being they always provided better service than other big service prividers. From March this year, They seem to be taking advatage of us, But R300 airtime and it dissappears, even CellC cannot tell what happenned, I check my statements it does not show how all the monies and data gone too. I then called Cust Care and they seems to have hired quite few Rude agents maybe from MTN i suspect, And she told me i never bought airtime on the 24 March and 28 March and dropped the lince. While onthe other site my statement proves otherwise. I managed to log a query and was escalated to Richard and he confirmed unable to tell what might have happened to my query and confirmed to escalate to a different department, and that was when he closed the request. Is this how you escalate, Closing the request with your customers cosent? Paying for R700 a month and receiving this king of service from your trusted SP. ***</p>