*****ing Data and unable to call using any time/any network minutes

Hi,

I am having a hard time understanding how Cell C monitor the service of their consultants/telemarketers. I have called them several times and when they cannot answer me they put me on hold while finding out from a manager and then hang up and send me to the service rating voice.

I have asked them that If I pay for data each month and then also took an additional data package of 50 gigs for a year, why does my 50 gigs get debited costantly if I have data that is expiring first. Surely the data expiring the soonest should be used first and not the date expiring over a year causing me to forfit data monthly.

Also Why do I have a contract where I am paying a massive amount for monthly minutes where some numbers (like my private banker) cannot be called. It says I need air time but I have over 500 anytime/all networks minutes available? They tell me to recharge but I am on contract to not need to recharge? This makes no sense? Why cannot I use my minutes? Are they saying we should cancel our contracts and get prepaid?