*****ing?

On 13 July I contacted Cell C to cancel my son's BIS subscription on his 9230 Curve, because I gave him my Z10 and in order to activate BIS on the Z10 we had to phone customer care to cancel the standing subscription. After the request was honored I loaded him airtime on the Z10 to purchase BIS. We chose the R37 option which was given on the menu after dialiing *147#. The phone worked till 15:12 on 14 July.<br> Today I phoned customer care and was forwarded to the technical department and was informed that we actually purchased BIS for the older model Blackberries and not BB10. When I asked why the options given for BIS was not for the BB10 the woman couldn't give me an answer and told me that I should again purchase BIS. I told her that Cell C then owes me R37 because it is not my fault that we received the wrong options upon BIS purchase through *147#. And I am not going to freely give Cell C R37, even though it is a small amount, but how many other customers had the same problem? Add the amounts, you will get to a hell of alot of money. I demand a refund for the R37! Otherwise Cell C will loose 4 customers in our household alone and we will spread the word...