STAY FAR FAR FAR AWAY FROM CELL C!!!

If you want peace of mind, STAY FAR AWAY FROM CELL C!!!!

Cell C has put me through alot in these past months...

1) Listing my account as handed over 2) Updating the bureau incorrectly 3) Performing unauthorised credit checks on me on their Beam system to check if they can offer me an upgrade.(shocking!!!)

This is just a few...and here comes the cherry on top..

My last full month of this HORRID journey with this TOPUP contract is July 2024 which is R515.

Mind you I served a 31 day notice as sufficient notice was given and they acknowledged.(Also posted this on hello peter as they tend to deny)

Thereafter on the 6th of August my number will change to PREPAID.

Guess what??

I got a call from one of their rude,condescending agents who kept speaking over me and kept uttering the words "Mam, we will give you FULL BENEFITS" as if she did not understand the words which were coming out of my mouth in English.

She responded we will charge you R520 for 6 DAYS IN AUGUST .

1. Its not even the monthly fee that I pay.

2. How in your right mind do you charge R520 for 6 days??!! .

3. My benefits were pro rated upon starting the contract.

4.They keep running away from the CLEAR QUESTION. As an eft paying client, I want the amount for August 1-6th where my contract will end as I do not want to ruin my credit profile.

5. Cell C is in a MAJOR FINANCIAL CRISIS. It is all over the NEWS. Why am I being affected as the client? There is NO WAY that one can be expected to make over the monthly payment for a period of 6 days.

6. Notice was confirmed, and the last email says you will not cancel if I don't pay at the end of August?? What circus are you playing in?

7. You keep RUNNING AWAY from providing a statement to me for those 6 days so I know how much to EFT for the 6 DAYS THE contract will be active on elevate 2 which is R189.

Cell C I can no longer engage with your unprofessional consultants anymore who listen to respond and fail to comprehend simple questions and instead decide to talk over you.

I HEREBY REQUEST A STATEMENT WITH THE AMOUNT TO PAY FOR THE 6 DAYS IN AUGUST 2024.

Please do note failure to do so, the next step will be to post all the recordings from the engagement with your consultants and screenshots . I am at my WITS END!!