Stay Far Away. Terrible Service

Terrible service yet again! I submitted a move order request on 09 January for a fibre line we have at a previous address. We were then requested to confirm if the previous owners/tenants of the new address have camncelled any existing lines which we did and submitted the filled in documents on 17th of January. We received a response on the 21st of January stating that the move order failed due to an existing connection. We then called the previous tenant as well as vumatel and both confirmed that the line was moved in July 2019. A CellC representative (Precious) then called Vumatel themselves to confirm and agreed that the line has been moved. She then requested me to send a new email as someone had closed the initial move order ticket number. This email was sent on Tuesday 28 January and would then delay the process by another 48 hours. I called on Thursday for feedback and there is nothing on their system and they cannot find my email. We then found out that the CellC representative from Tuesday provided me with the wrong email address. I am now expected to wait another 48 hours for someone to decide if they want to assist. I have never experienced such terrible service from any company other then CellC. I fought for 3 months to get my line working properly when I initially ordered it and I am now starting to see history repeat itself. The very first CellC rep we dealt with (Bianca) has not responded to any emails since the 21st of January. Avoid signing up with CellC Fibre at all costs because they cause nothing but frustration