Stay away from CellC - Black

I have purchased CellC Black Binge Elite service for R449.00 on 3 October 2018. Everything worked fine for the 30 days that the service was active. I saw on the mobile app that there is a check box to Automatically renew the service when it expires. I left that checked, hoping that, a month later, the money will be deducted from my account and the service will continue working.

Except... The R449.00 WAS indeed deducted on 3 November but my service was suspended, telling me that I have not purchased anything.

Easy fix right? Let CellC know that they have deducted the money and did not reactivate my service.

Responses from ********** since then were: :- Please kindly send us bank statement that reflects that transaction so we can escalate to the back office for further investigation.

:- Please note that we have further escalated your query, case number: ******. The time frame for feedback is between 24/48 hours, once we receive feedback we will then revert back to you.

:- We do apologise for the in convince caused thus far. Please note we have checked the reference number : ******for any feedback and it is still currently open as our billing department is dealing with the case. As soon as we have feedback we will revert back to you.

From CellC on Twitter: :- Thanks, We will look into and revert back

:- Thanks, We have referred this to our Black support team

:- Our team is looking into it. We will revert back

:- We will communicate the feedback as soon as it is made available to us.

:- Please be advised that your Binge Elite has ended 2018.11.03

:- Are you saying that your Binge Elite was activated again?

:- We'll have the matter followed up

:- We are following up your query, and we'll revert back with feedback.

I also spoke to my bank about this, as the R449 is still (6 days later) "Pending" in my account. The bank says that CellC hasn't banked the money yet, so that is why it is still pending.

In the mean time, I am short R449 and I have no Black service.