Stay Away from Cell C - They don't let you cancel!

I wish I could rate lower than 1 star.

Cell C is a nightmare to cancel with. I have 2 lines, the first which I called in last year to take off contract completely and place on a prepaid line. Months later I realise I am being billed for a Pinnacle 2GB data plan which I did not authorise. I am also being double billed for a recurring minutes package when I should be paying 1 month at a time.

My second issue is that I called in on 1 February this year to cancel the 2nd line. The agent I spoke to promised me it was cancelled, and my last billing would be on 1 March for the line due to their 30 days notice period. I understand this and had no issues. Now my March invoice comes a few days back. Guess what??? New invoice for 1 April FOR THE SAME LINE. I called in to try and cancel yesterday, received pathetic service and a filthy attitude form Bongiwe, who told me her manager will call me back. Almost 24 hours later and Bongiwe's manager is nowhere to be found.

I will be stopping all my payments with my bank to Cell C going forward.