Stay Away From Cell C, stay far away.

My wife had her cellphone nicked on Thursday afternoon, we phoned Cell C to have it black listed and then asked for a swim swap to be done, I was transferred to a new agent to assist with this, after an agonizing period of frustration & going no where I was just cut off by the agent, phoned back in and again to a point of ages she just said she can not assist, phone back tomorrow. I proceeded to then go to Cell C Riverside store for assistance as about 13:40, Lebo the assistant store manager and amazing lady offered to assist me, and the swim swop was done in seconds, I then asked for a samsung handset to purchase so I could get my wife back on a cellphone, she looked at my contracts and said there is one due for an upgrade, and requested if she could upgrade it and I said no problem, but how long will it take, she rep**** about 20 to 25 minutes but never longer than 45 minutes, I agreed with the process and then left to donate blood for the period of waiting, retuned to the shop to be told no score on the upgrade is through its still pending, please give it another 25 to 30 minutes, I did this and still no score. I agreed to wait for a reply, this was at 3pm. I then phoned Lebo at 4pm and still no feedback. I then in frustration now as I could have just purchased across the counter a phone phone Cell C head office for assistance and to see where the block is? What a terrible choice once again as you get taught once again what not to do in customer service as they jerk you around for ages, and eventually I got to the upgrades department, a very sweet lady that assisted and said I must not worry by tomorrow everything will be sorted, and I naively believed the Cell C HQ, what a fool I am, I should have known better for the amount of years I have been with them and never ever gotten what I have been promised by Cell C, and true to form guess what Cell C kept the tack record off poor customer service, do not know why I thought it would be any different. I phoned in on the Saturday to follow up on my query and after again huge frustrations I get told there is no upgrade and no one should have promised me this? I was truly shocked and hugely angry by this, spoke to the line manager eventually Michael, who was trying to assist but at the same time had to follow his procedures and had his hands totally tied. I then went back to Cell C Riverside looking for the manager to assist but this did not happen as they are not allowed to give his cell number out. So here I sit now 24 hours later and back at square one where I should have just purchased the cellphone as I wanted to, but Cell C in true form tried to make me believe they are great at customer care and this is definitely the furthest they are. I have left 3 complaints on there website and zero reply, and a sms on the sms compliant line and zero reply. So typical and on true form of what Cell C is.