Stay AWAY FROM CELL C ****MERS, *********** AGENTS!!!!

Useless response. You could go on beam and get me the statements but you to give me a robotic response.

A week later . Still no response!! No callback !! Not even updating my account. I will proceed with taking this matter to ICASA as it seems your complaints team are as useless as your customer service!!

I dont understand how ****** hard is it to update my profile when payments are made!! Proof is sent to proofofpayment email and you still fail dismally to do 1 simple job !! pathetic doesn't even begin to describe you guys!! Only adding R70 on my R439 contract

Thats because you are not allocating my payments !! Il will forward and expect a correct statement to sent to me!

Email has been forwarded

Please note their collections department gave me a call.

Ref no ***7
Agent Innocentia Tshisimba

Promised to assist and provide feedback in 15 mins with the correct statement. Call was at 12:49 and now its 14:00.

Guys!! CellC . Please do not make the mistake of joining Cell C . I'm trapped in this nightmare of a company.

Failing tondo such a simple thing as to allocate payments correctly ! Then they just keep adding R70 for late payment .

Payments done on time .

2nd June paid 500
28th June paid 500 For July
18th July paid 445 paid for August

Mind you my contract is on top up for R439 per month.


Cell C do your job!!!! Stop ruining my name for your incompetence!!!!!!!!!!!!!

No response from ***.
I guess they want me to wait another week!!

Let you know once proof of payment has been sent?

I rep**** at 13:57 that the email had been forwarded to *** . Guys do you even check your emails.

Even your own collections agent ran away after assurance of sorting the matter out.

This is a low blow CellC .!! Imagine paying my account for the August on the 18the July . Yet you guys keep on just not allocating my payments. FIX THIS !!

Sphelelenokuphilamkhwa****@gmail.com and at 13:43 .

Let me await for the next excuse from you ?

Its a pity we cannot add screenshots. As this email was sent at 13:43.

Email was sent successfully to ***

*** that's the email where i sent it to . check the time aswell.

Now , the excuse is that you have not received the Email?? Cell C surely there is a better excuse. Collections gave me a lame excuse that an email sent by me can only be seen in they system after 15mins which is ludacris as emails come immediately. Now the person with an email says they never received it. Even though i provided a direct time when email was sent

I received your email to my smkhwa******* email and have responded with pops to it

I hope you are not busy delaying in assisting and waiting till it 5pm so you do not respond.

There we go its 16:35 still no response .

Next thing boom!! You've reached out after hours when's try call

28 July something was said and guess what?? I ended up contacting you! Aftermore than a whole week of no response.

What is so hard about updating the payments made. Let alone removing the R70 late payment fees as you have seen the proof of the payments i made which were done waaaayy before the debit order date which is the last day of the month.

Is your main purpose to ruin my credit profile??? I've been having this issue that seems to be rocket science when it comes to you resolving it. GET IT DONE!!!!

I AM AT MY WITS END WITH YOU GUYS!!!

CellC give me my CORRECT updated STATEMENT!!

Your calls are useless as your agents lie and say they will get back to me in 15mins!! Proof was sent and i even provided the agents name and surname. Still you cannot resolve your own wrong doing!!!

This is crazy. My payments were done before the debit date! So what R70 charge is for an unpaid debit order when i made payment before debit date??? This is Ludacris!!! Send my updated statement immediately!!!! Unblock my lines as all payments were received!!!

Hopefully the people can see your blatant refusal to provide me with my correct UPDATED statement!

Now since the payments "have been allocated". I now owe them an unpaid debit order of R70 even though EFT payment wasvdone on 18the JULY and debit date is Last day of the MONTH.

Guys!!! I can not stress this enough. I travel late by myself with my car from work . Should I have an emergency or Lord forbid get hijacked i cannot even make calls due to CELL C suspending my line wrongfully.


They are even refusing to send me my correct updated statement . They now see payments were done way before the time and now they are saying i owe an unpaid debit order.


Their so called agents run away from me by misleading me and telling me they will call in 15mins and they do not. I even gave them the name and ref number.


All they say is they will get back to me!!

I have asthma and cannot be without a phone. MY LINE IS STILL UNBLOCKED YET MONEY WAS PAID!!!!!!!!!

STOP TELLING ME ABOUT YOUR USELESS AGENTS AND SEND MY STATEMENT!!!

STAY AWAY FROM CELLC!!!!!! YOU WILL SAVE YOURSELF FROM HAVING A HEART ATTACK

Cell C you a refusing to provide me with my correct statement . Tell me exactly what amount do i owe on my account ??

10am

Call me at 12pm as its already after 10:30 and they still have not called.

Why do you not want to advise the amount i so call owe you guys?? When i have always been paying ahead and extra. I have tried speaking you. Your agents do not call. I cant deal with this any longer.


I am chronic, need to have my phone always with me and you decide to close my lines because i pay the accounts early.


Should this not be resolved by today . I am taking this up with ICASA.

Its already 12mins past 12pm . They still have not called.

Do you see how useless your agents are??? You can receive an email from me but you cannot reply with my correct statement?? You cannot update your own error. What the hell do they pay you for??? Clearly all you want to do is collect amounts which are not even outstanding.

STAY FAR AWAY FROM THIS COMPANY!! OTHERWISE YOUR CAUSE OF DEATH MIGHT BE IN THEIR HANDS!

i cannot even call if i have an emergency because my line is blocked because i pay way before due date..

I am on the line with an agent who is even more clueless than the 1st one.

First she says i owe 509 then i owe R1000 whilst you say i owe R70..

Guys STAY AWAY FROM CELL C!!!

Mind you she has put me on hold for over 4 mins and no response

Cell C why am receiving an email from Nimble group. I provided all the statements. I am taking this further!!!!

Did your team of gnormless idiots decide to hand me over after making a payment of R1000 the past month???!!!

Good day

Please note that I spoke to Bongiwe who resumed my line.

Here is the issue, she provided me with probably a **** ref no .***.

Now that i ask for a sn number she refused.

Apparently the payment for July 18th was not appearing, mind you, payment for July 18th was intending for August.

Sent her the proof she resumed my line .

I then asked who is responsible for this R70 you guys added for a failed debit oreder. Even though payment was done early and they have failed to change payment method.

Why am i the one that is suffering for your failure Cell C???!!!?

Not only that I had requested for it to be changed to eft numerous times but still that has not been done.

I paid the contract amount for August on the 18th of July .

Please save yourself the nightmare of dealing with these and do not think of taking out a contract.

Good day

Please note that I spoke to Bongiwe who resumed my line.

Here is the issue, she provided me with probably a **** ref no .***.

Now that i ask for a sn number she refused.

Apparently the payment for July 18th was not appearing, mind you, payment for July 18th was intending for August.

Sent her the proof she resumed my line .

I then asked who is responsible for this R70 you guys added for a failed debit oreder. Even though payment was done early and they have failed to change payment method.

Why am i the one that is suffering for your failure Cell C???!!!?

Not only that I had requested for it to be changed to eft numerous times but still that has not been done.

I paid the contract amount for August on the 18th of July .

Please save yourself the nightmare of dealing with these and do not think of taking out a contract.

Your escalations are not helping.

Who is responsible for this R70 that i was charged for a FAILED DEBIT ORDER while payment was done EARLY. A result of your agents incompetence.

Who is responsible for your teams failure of changing my payment method to EFT!!!!


CELL C IS A NIGHTMARE TO DEAL WITH !!!!!!!!!!!!

1. Send me a proper statement with my correct statement as i do not owe anything!

2. Remove the R70 failed debit order charge as a result of your incompetence of allocating payments correctly and your agents nt changing payment method.

3.Cell C is charging me R70 for their failure to follow simple instructions!!!!

4. Change my payment method to EFT!!!

Call me at 12pm

I just got a call from Cell C from an agent called Sizakele number ***

Ref no ***3

This one is rude and hangs up after telling me calls are recorded for security and legal purposes. Then says are you aware that your CellC account is in arrears?.

So a normal human would say 'yes' but because i have worked in a similar industry I knew they tried to make me admit I am owing them for their "recording" I then asked her are You seriously trying that trick she hangs up !!!

Guys , 1st you have *********** people calling me and now you have assigned your agents to try and trick me into saying yes for the recording?!!!



CELL C AS A WHOLE IS PATHETIC!!!!NEVER DEALT WITH SUCH A **** COMPANY IN MY WHOLE ENTIRE LIFE!!!

Assist me how??

By getting your agents to try and make me confirm i owe you when i dont??

Last nights recording the agent resumed my line today you get another agent to call me and try make me admit i owe you ppl???!!!

They haven't even called me at 12pm as i had informed them. You are worse than *****s!!! Shame on you CELL C!!!

Its 12:49 and i asked to be called at 12pm. I hope people can see the type of service you are providing and will stay far away from this nonsense of a company!!! No call

Also the fact that the blatant refusal by your consultants to change from Debit order to EFT for the past 2 months!!!!

People do yourself a favor and stay away from CELL C!!!!!

From the 28th of July they have failed to fix their mistakes. They either get agents who are clueless to call me or i get their agent who try to trick me into admitting there is an amount owing.

Guys, in all honesty, they lie. Said they sent the query to management then they get their clueless agents to give me a call when pressed with questions they end up hanging up.

They are the most *********** service provider i have ever came across.

1.They refused to change from capitec bank to eft and low and behold their agents say i dont have a valid reason.
I no longer use the bank account. 2 months of them refusing to change it.

2. They have not updated the my payments made prior and only resumed my line.

3. I am instead, bombarded with agents who call me and try trick me to saying yes i owe them money. Some say R518 some say R1027 yet i paid for August on the 18th July. They just want to keep adding R70 for a failed debit order even though payment was done more than 5 days earlier.

Remove the R70 you *******ly added as there are recordings of my request to have the account changed to eft 2 months back and your agents saying they have notified collections and yet do not change it.


4 . I have had this query open for 25 days and they are yet to do the right thing and resolve it. If this is not enough proof to NOT DO BUSINESS with this company!!

Cell C reply

The business has rep**** privately, and only Phila N can view this message. Why do businesses and reviewers write private replies?


I cannot even view their response!!!!!!!

Have you management to get your *********** employeesbto sortbmybaccount out??? Have my requests been met??????

I even dumbed it down for you in point form. give me FEEDBACK NOW!!!!!!

You always saying the matter is being escalated to your management , team etc. Are you not tired of your bull**** excuses????!!!! I am sick and tired of you letting *********** people to call me!!! They are confused and promise to sort the matters out even after they received proof.


.what the hello is wrong with you!!!!

Stop with the bull**** escalations as they are fruitless!!!!


Give me feedback on each of the 4 points i listed now!!!!!!

Please get someone to call me now on ***

They must have feedback for each of the points i have raised .


Regards

Ensure that i am called at 3pm exactly

Get your management/agent to call me back. The called got dropped asbi was answering

I am available till 3:30

I am still waiting for the letter with your heading stating the amount I owe to cell c.

Include the months where i supposedly did not pay. I asked for this before close of business.

Please note the company is still refusing to change from debit order to eft.

The reason that i no longer make use of the account is not valid according to their collections team.

Just more ways of how they **** me. Adding R70 chargers when you have been informed the debit order will failbas i no longer use the account.

You clearly see I always pay by EFT yet they refuse so they can keep adding R70.


Send my letter with the supposed amount now!!!!!

I am available tomorrow at 12pm.


I need the letter now stating the amount owed.

Can you advise as to why you again charged for a failed debit order fee as was confirmed that all payments are now left????

You guys are ridiculous!!

Gabsile confirmed an amount on email in writing of all the amount that was due which was 1530 I paid 1550 mind you, this amount was paid again after your system happens to not show payments that are deposited at Nedbank.


Now the eft was confirmed and now you come again with your *******!!! I am taking this with the ombudsman clearlyball you know to do is just debit debit failed debit order even if its eft.


You are mad i will not pay that amount . im tired of your *******'s cell c

The whole amount which was supposedly outstanding . you guys are mad i will no longer entrlertain your *****ulent behaviours.

From: ***
Date: Mon, 28 Aug 2023, 12:47
To: smkhwa*******
Subject: Cell C account enquiryDear Ms. Sphelele Mkhwa**** Please receive this email as confirmation of your payment method being updated from direct debit to EFT effective from 23/08/2023. Kindly note that your manual payment for account code: ‪***‬ has been successfully updated and allocated, the account is currently in credit with an amount of R-13.87. A follow up will be done again at 15:30pm. Regards, G.Ntombela Cell C Social Media Department

After receiving the above email and now they want to claim I owe a debit order from August. People stayvaway from CELL C they will honestly take chances and try to rob you every chance you get!! If you are already in this hell of a network provider do not use cash deposit as they claim payments disappear!!