1 reviews | Active since Jul 2014
Stay away from Cell C
I changed my banking details with them in October 2022. In November 2022 the money was not debited from my account and I received that unpleasant sms to pay.
I called the call center and was told it sometimes takes longer than a month to take effect so I made an EFT payment.
In December I received my statement with a R70 penalty fee and I called the call center on my due date as the money was not debited and was told my account is NOT in arrears and it would reflect later on so I did not pay.
A few days later I received that unpleasant sms yet again. I called in and made another EFT payment, including the R70 penalty fee.
In the January 2023 statement I noticed there was 2 penalty fees of R70 each, so R140. I called in yet again because in total that is R210. They said I paid the account late and when they tried to debit the account there wasn't funds available.
On 19 January 2023 I called the call center AGAIN. I informed them I will NOT pay the penalty fees due to Cell C negligence. I made an EFT payment, but R 140 less than the statement.
On 27 January 2023 I received an email/sms stating I am R140 in arrears.
I downloaded my bank statements and sent it to Cell C from an email address I got from the consultant.
I called today 30 January 2023 to get feedback from a case I logged and they said that the bank statements are not reflecting on there system and that I still owe R140. I resent the documents today.
Stay away from Cell C when money is involved.
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I don't think you understand the problem.
Why am I being charged a late penalty fee if Cell C is not debiting my account?
Why must I pay if Cell C is not debiting my account? I emailed my bank statements as well to show that there was no debit made and if it was "debited" there was funds in my account.
My account still shows an arrears of R140, which is R70 x 2. I will admit that I paid R140 less this month and that was because of the penalty fees (R70 x2) that I will not pay due to Cell C negligence or incompetence.
That R70 credit was because Cell C tried to "debit" on the 20th December instead of 21st, either way there was still funds in my account as per my bank statement. Apparently Cell C tried to debit on the 22nd of which there STILL was funds in my account.
So which account is Cell C trying to debit as clearly there is a mistake somewhere of which Cell C does not want to take ownership. How can I be charged a penalty fee if Cell C not debiting my account?
I suggest YOU check the bank statements and then come back with all the information.
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I don't think you understand the problem.
Why am I being charged a late penalty fee if Cell C is not debiting my account?
Why must I pay if Cell C is not debiting my account? I emailed my bank statements as well to show that there was no debit made and if it was "debited" there was funds in my account.
My account still shows an arrears of R140, which is R70 x 2. I will admit that I paid R140 less this month and that was because of the penalty fees (R70 x2) that I will not pay due to Cell C negligence or incompetence.
That R70 credit was because Cell C tried to "debit" on the 20th December instead of 21st, either way there was still funds in my account as per my bank statement. Apparently Cell C tried to debit on the 22nd of which there STILL was funds in my account.
So which account is Cell C trying to debit as clearly there is a mistake somewhere of which Cell C does not want to take ownership. How can I be charged a penalty fee if Cell C not debiting my account?
I suggest YOU check the bank statements and then come back with all the information.