GM
Godfrey M

1 reviews | Active since Jul 2020

03 Jul 2020, 17:53

STAY AWAY FROM CELL C - DOESN'T TAKE CARE OF LOYAL CLIENTS

So I've been a client of cell C since 2012 and being a loyal client I've never missed any payment & when i contacted cell C in March for some sort of a payment relief as my salaries is cut off & no one bothered to get back to me instead they kept debiting the full amount, i have 4 active contracts with them and i'm striving to pay the full amount. last month i contacted them to ask them to review my huawei 4g router deal and i was told someone will call me back as i needed more data to work from home & yup you've guessed it no one bothered to call me i then looked for an alternative deal and found Supersonic no contract signed more data for less and the internet speed is faster. so i now have 2 routers i then contacted cell C retention to cancel my contract i was told i need to make an EFT payment in order for that to happen the agent promised to send me the banking details and the amount until now i have not received anything i am going to cancel all my contracts 1 by 1 and would never refer or encourage anyone to have a contract with them, no more upgrades from me Ever!

0
Replies (2)
Cell C
Cell C's reply03 Jul 2020, 18:08
Official
Hi Godfrey 

We are in receipt of your complaint and apologize for the service you have received.

Please send us a private reply with your ID number and we'll look into this.

^PN
GM
Godfrey M's update06 Jul 2020, 13:29
Reviewer Update
I received a call today from a Lerato, who couldn't even get my surname right, she was giggling through out the call & said she's working from home i guess that makes it OK, I'm also working from home but don't giggle with clients on the line..... Anyway same story i was promised an email with cancelation details that was 2 or 3 hours ago & nothing has been received.