STAY AWAY FROM CELL C- CUSTOMER SERVICE NIGHTMARE!!!

I called into the call center on 08/02 spoke and requested the settlement amount for 3 contracts that I had planned on canceling with Cell C. I immediately made payment and sent through payment for the allocation of funds to each individual contract. I called back on 11/02 and spoke to Manqoba to request a follow up on the allocation only to find out that all the funds were allocate to 1 of the 3 contracts and that I could only cancel that contract at the time. A case was then escalated escalated the allocation of the remaining funds. I was told to call back in 2 business days for feedback. I called back on 16/02 and spoke to Connie who informed me that a consultant tried to call me and provide feedback however NO ONE called me, I received an SMS and email to this effect and was requested to provide an alternative contact number, which I already provided when the case was escalated initially but of course was not taken note of. Nonetheless, I responded to the email with my alternative contact number and once again received no call. I was then informed by Connie that I new case would need to escalated for the payment allocation. At this point I was furious, as the company received my payment as well as proof of payment and all I need is for the contracts to be canceled. I was then told by Connie that she would escalate the case with urgency. After receiving no feedback, I called back again on 17/02 and spoke to Lebo. I was told once again that the allocation had not yet been done another escalation would need to be logged, at which point I was fed up and requested to speak to a manager. I was told that the manager was on break and would get back to me know she was back in office as my details were left at her desk. Til this day I am still waiting for that manager to call me back. I requested to be transferred to the Allocations Office of which I was on hold for 50 min waiting for a consultant to answer the call. Eventually I had to drop the call without it being answered as that is just ABSOLUTELY RIDICULOUS!! After receiving no feedback I called back again on 18/02 and spoke to Sizakele, I was knee again informed that no allocation had been done and the case would need to go for escalation once again. I was then contacted by an agent on 19/02 requesting proof of payment to be sent as it was not "attached" to the previous 3 emails I sent with the proof of payment pleading for my case to be assisted with and closed. I resent the proof of payment and eventually received an email on 20/02 informing me that my payment had been successfully allocated and that the matter was referred to the Rentions department for the contracts to be closed. I called in to the contact center on 21/02 for feedback regarding my cancelation and spoke to Thando, only to be told that the payment had not been allocated and that it needed to be escalated to the Finance department for clearance and a R0 balance to be updated on their system in order to be assisted with canceling the contracts. Now, I am not certain if this is a Rentions strategy of Cell C or a way to get more money out of me before I cancel my contract, but I have NEVER received such PATHETIC service from a service provided. I absolutely regret my decision to do business with Cell C and WILL NEVER DO BUSINESS WITH THIS ORGANIZATION EVER AGAIN!!! The worst part is that it is requested to rate their service after every interaction??? PATHETIC! I wish I could leave a 0 star rating however this page requires a rating in order to leave a review.