STAY AWAY FROM CELL C

If I could give zero stars, I would. I've never met a more *********** bunch in my entire life. The lack of basic customer service is absolutely shocking! I get phoned by a debt collector in October 2021 telling me that I'm behind on my Cell C account, which I duly pay. Please note that not once was I contacted by Cell C - no phone call, sms or email telling me that I'm behind on my account - you just get handed over. I duly by the amount the same day. Since then, I pay my monthly account, but for the past month or so, I started getting sms's saying that my account is in arrears and that I should make at least a minimum payment of R100. Now I'm confused, as I've been doing my part and paying my account. After numerous emails to Cell C, debt collection agency etc, I get a statement which says I'm over R5000 in credit...confusion right?? I request a paid-up letter and I never receive one. You can plead, threaten, yell until you're blue in the face - NOTHING.

Surprise Surprise - this morning I receive a call from a 2nd Debt collection agency, telling me that I've been handed over by Cell C in December already because I owe more than R3000....How the hell is this even possible?

The service, or lack thereof is absolutely shocking! I would implore everyone to NEVER make use of their services. I work in Client Services myself and I am shocked at the level of service they're providing.