CM
Cindy M

1 reviews | Active since Apr 2022

28 Jun 2022, 13:12

Stay away

I would stay away from Cell C if I were you, when doing the deals they are great. Once you encounter an issue with their product they take months to sort it out. I took out a contract on the Mecer Guru, I had to bypass it to work, thanks to a YouTube video. Then contacted Mecer they stated I should reset the PC, I did that and there after the PC didn't work at all, it took Cell C two weeks to collect, I was advised I would get a call stating what I should send back and what not, needless to say I am still waiting for that call 3 weeks later. Two weeks later and I still have no feedback, apparently emails were sent to escalate this matter and still nothing has been done. I then requested cancellation again no one has contacted me. 6 weeks in. I have no idea what's happening with this contract, I have emailed several times and no one is responding. No to mention that they are well over priced with their contracts so maybe this was a good thing in the end.

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Replies (2)
Cell C
Cell C's reply28 Jun 2022, 13:26
Official
Good day Cindy Marshall
Thank you for bringing this matter into our attention. That is definitely not the type of service that we aspire to provide. Please accept our sincerest apologies in this regard. 

Kindly private message us a reference number so that we can follow up on this matter. 

^NT 
Cell C
Cell C's reply28 Jun 2022, 18:11
Official
We'll be in touch.

^NH