JB
Jana B
1 reviews | Active since Apr 2024
26 Apr 2024, 09:00
STAY AS FAR AWAY AS POSSIBLE FROM CELL C
SHOCKING!!!!!!!!!!!!!! Cell C managed to get my identity ****** and allowed someone to take out a contract with a device on MY name and BANK ACCOUNT. They keep on changing the reference number and so the debit order keeps going off my account. There has apparently been a ***** investigation and they found that it is ***** - STILL amount keeps going off my bank account. I have sent countless emails and spent HOURS on the phone with Cell C - ***********!!!!!! NOT EVEN 1 PERSON CAN ASSIST ME!!!!!!
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Replies (2)JB
Jana B's updateReviewer Update
26 Apr 2024, 09:24I have done ALL THAT in October ALREADY!!!!!!!!!!!!!!! They found that there was ***** and STILL the *****ulent amount is taken from my bank account. As I am typing this I have now been on hold and speaking to your call centre for almost 2 HOURS!!!! NO ONE CAN ASSIST ME?????
JB
Jana B's update26 Apr 2024, 09:24
Reviewer Update
I have done ALL THAT in October ALREADY!!!!!!!!!!!!!!! They found that there was ***** and STILL the *****ulent amount is taken from my bank account. As I am typing this I have now been on hold and speaking to your call centre for almost 2 HOURS!!!! NO ONE CAN ASSIST ME?????
JB
Jana B's updateReviewer Update
26 Apr 2024, 09:40Your Customer Care Floor manager Njabulo Thobokale has now after refusing to assist me in this matter - placed me on hold indefinitely without explaining why. I have today spoken to your ***** department, your cancellations department as well as your customer care department twice..... NO ONE can help me. I just get passed along, and I have to explain myself from the start all over again. HORRIFIC SERVICE.
I am now going to hang up the 56min long call. I have screenshots of the call times. As I am sure you would like to audit these calls. Looking forward to Cell C's response to this issue in writing, as I am not calling your *********** call centre EVER AGAIN.
I am now going to hang up the 56min long call. I have screenshots of the call times. As I am sure you would like to audit these calls. Looking forward to Cell C's response to this issue in writing, as I am not calling your *********** call centre EVER AGAIN.
JB
Jana B's update26 Apr 2024, 09:40
Reviewer Update
Your Customer Care Floor manager Njabulo Thobokale has now after refusing to assist me in this matter - placed me on hold indefinitely without explaining why. I have today spoken to your ***** department, your cancellations department as well as your customer care department twice..... NO ONE can help me. I just get passed along, and I have to explain myself from the start all over again. HORRIFIC SERVICE.
I am now going to hang up the 56min long call. I have screenshots of the call times. As I am sure you would like to audit these calls. Looking forward to Cell C's response to this issue in writing, as I am not calling your *********** call centre EVER AGAIN.
I am now going to hang up the 56min long call. I have screenshots of the call times. As I am sure you would like to audit these calls. Looking forward to Cell C's response to this issue in writing, as I am not calling your *********** call centre EVER AGAIN.