Statement/refund

On September I was contacted by one of Cell C consultant who offered me an upgrade. But when I got the device I wasnt happy with it and I returned it within the acceptable time frame. I received the device on the 22 September and on the 26th septemberI contacted the call Centre and I was advice that the courier company will contact me to collect the device. Indeed they came on the 28th of September and I was provided with a receipt. (RW***4). Then I contacted cell c and advice them that the device was collected and that they should reverse the upgrade. While I was busy waiting for confirmation from them I received my statement reflecting that I have been charged for the device. I could immediately and was told that a case would be logged for the billing department to rectify their statement. I waited until I was debited on the 20th of October. I contacted the call cenrre a case was logged for someone to contact me. Of which I was only contacted a week later. He requested my statement and they was before month end. Every time I follow up about the case. I was informed that its under investigation until recently when I was told that it is closed without my knowledge. Cell c is the worse and their staff needs training if customers service including their team leaders.