statement

Dear Sir/Madam<br> <br> Im not happy with the service that we received from Pauline who is the supervisor, my father in law, my fianc?, my mother in law and I, we have been calling the customer care requesting a statement of a January 2015 reason being we have being waiting for a fax since last week Monday so that the bank can refund the cash of my father in law whom his card was use for ***** and he is your client but still they didn't assist us by giving us by faxing the statement as they've promised instead they told us to wait for 24hrs which ended last week, still they failed to fax it today, so I wanted to know how long must we wait for Cell C to assist my father in law. His contacts and name are *** Mr F Shaba