"State of Data Capture Downgrade"

<p>I renewed\'upgraded'my data account with Cell C recently. I took up the 5 G peak + 15 G midnight a few years at R189 per month. There were changes and it went to R199, still way cheaper than most competitors as a result I never even considered taking up another data contract. My contract had actually changed to month-to-month as the 24 month intial contract had reached it term. So when got a call from CellC (one of numerous), I duly gave permission to renew contract. My assumption was that the terms were the same as I had done 12 months before, However this time I requested the contract be emailed. I was suprised to notice that it was now</p> <p>SmartData 5GB LTE package. I called the customer Centre and first told the 5 G peak + 15 G midnight special was no longer avaliable, secondly the retentions service agent would call me. I waited for a call a fews days to no avail. I then called again spoke another retentions service agent, who said that they would need to retrieve the tape, investigate and call me with 72 hrs. It is now 128 hours and am still waiting for that call.</p> <p>Regards,</p> <p> </p>