STANDARD PROCEDURE AT CELL C - EMPTY TALK

Cell C Customer Service Case Number : *** In or about Feb/Mar I visited the cell c branch in centurion to update my contract. It was reported that the account was block with explanation. The sales lady indicated that the matter would be elevated to management, and she would contact me as soon as she received response. Three days later i visited the branch to make enquires and she indicated she had not received a reply. I waited a week and reported the matter to the customer care center who also indicated to elevate the matter to management and would revert back to me within 24-48 hours. More than the allotted time has passed and no call. I received an email stating the same procedure of 24-48 hours to no avail. I request that ell c explain the cause of the block and enable the contract update. Sincerely