SP
Selvum P

1 reviews | Active since Feb 2019

27 Feb 2019, 07:35

Staff Selling Incorrect Products

Yesterday i received a call as my contract needed to be upgraded. The sales person for the upgrades name was Lindiwe Nene , She had told me that their is a new data deal out for R129 pm for 10 GB data and that if i needed to add minutes via *147# i could buy a voice bundle which could recur monthly , I accepted as this was a good deal only to go instore a few hours later and be told that this is incorrect and that i will be unable to do this. So I call back 5/6 time got told by a lady named Londiwe that the department was on strike which did not make sense as I had just spoken to Lindiwe an hour prior. Towards the afternoon around 2 Lindiwe called me and said that she will change my package to one similar to the one i had previously which now included 270 ANYTIME ANY NETWORK minutes 500 MB data and 50 sms. I was fine with this and told her to proceed. She then called again at around 3:45 and confirmed that it was ANYTIME ANY NETWORK minutes. I go home and try to make a call to someone and see that it tells me to recharge but when i try a cell c number it does work . WHICH MEANS THE MINUTES ARE NOT ANYTIME ANY NETWORK. Your staff cannot mislead customers and give them false information! I will be calling Cell C again today to sort out this matter and will be porting my number very soon due to this hassle as I got told the wrong information TWICE in the space of a few HOURS!!!

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Replies (1)
Cell C
Cell C's reply27 Feb 2019, 12:09
Official
Hi Selvum P  

Thank you for bringing this to our attention. We apologize for the unpleasant experience.  

We will look into it and advise. 

^NT