staff: lacks customer service

i have contacted Cell C call centre on three occasions.

Cell C offers an unlimited whatsapp usage of R12 for a month. But this is incorrect as it caps at 1.2G per month. This is ********** advertising. And should be correctly advertised.

But the problem i experienced was that it was lasting for a week or two. I contacted the call centre, to review my usage. Thats when i encountered the horrible service from the call centre agent and the team leader.

I phoned Twice to speak to the team leader, who does not want to speak to the customer.After the call centre agent is unable to assist. I logged the complaint with him. but he has not given me any feedback.

The second time i experienced the problem i phoned the call centre again. This time i requested a ref no. (with being persistent, i got one) for the back office to look into the matter.

I was promised a turn around time of two days. Ten days later still no response.

Such disappointing service in this day and age.

Mike