SD
Shaakira D
1 reviews | Active since May 2020
12 Jul 2025, 08:22
staff ***********
my husband keep getting phone calls about a contract sim he needs to pay for, when I personally made the payments and the consultant told me if I make 2 payments I will be done. Now I received a call saying I have an outstanding balance of R370, and to top it off my husband never even used the cell SIM because it didn't work. You guys just know how to drain peoples wallets for your own incompetence.
Helpful (0)
Replies (1)0
Replies (1)
Cell C's replyOfficial
12 Jul 2025, 08:50Dear Shaakira Daniels,
Thank you for reaching out and sharing your concerns.
We sincerely apologize for the confusion and frustration caused by the repeated calls regarding the contract SIM and the outstanding balance. We understand how upsetting this situation is, especially given your efforts to make the required payments and the fact that the SIM was never used.
Please be assured that we have escalated your case to our support team for a thorough investigation into the billing matter. Once we receive feedback from the relevant department, we will provide you with a detailed breakdown of your bill and clarify any outstanding amounts.
Thank you for your patience while we work to resolve this issue.
Kind regards,
Cell C | GM
Thank you for reaching out and sharing your concerns.
We sincerely apologize for the confusion and frustration caused by the repeated calls regarding the contract SIM and the outstanding balance. We understand how upsetting this situation is, especially given your efforts to make the required payments and the fact that the SIM was never used.
Please be assured that we have escalated your case to our support team for a thorough investigation into the billing matter. Once we receive feedback from the relevant department, we will provide you with a detailed breakdown of your bill and clarify any outstanding amounts.
Thank you for your patience while we work to resolve this issue.
Kind regards,
Cell C | GM
Cell C's reply12 Jul 2025, 08:50
Official
Dear Shaakira Daniels,
Thank you for reaching out and sharing your concerns.
We sincerely apologize for the confusion and frustration caused by the repeated calls regarding the contract SIM and the outstanding balance. We understand how upsetting this situation is, especially given your efforts to make the required payments and the fact that the SIM was never used.
Please be assured that we have escalated your case to our support team for a thorough investigation into the billing matter. Once we receive feedback from the relevant department, we will provide you with a detailed breakdown of your bill and clarify any outstanding amounts.
Thank you for your patience while we work to resolve this issue.
Kind regards,
Cell C | GM
Thank you for reaching out and sharing your concerns.
We sincerely apologize for the confusion and frustration caused by the repeated calls regarding the contract SIM and the outstanding balance. We understand how upsetting this situation is, especially given your efforts to make the required payments and the fact that the SIM was never used.
Please be assured that we have escalated your case to our support team for a thorough investigation into the billing matter. Once we receive feedback from the relevant department, we will provide you with a detailed breakdown of your bill and clarify any outstanding amounts.
Thank you for your patience while we work to resolve this issue.
Kind regards,
Cell C | GM