SPIN AND WIN COMPETITION
<p>I have purchased R999.00 airtime voucher last week Tuesday and I was not given a free spin. </p> <p>I called your customer service dept does not help at all. I ask to speak to Managers to sort my query out and I am told they not available. I left numerous messages for the Managers to call me back since last week and NO RESPONSE. </p> <p>I am now fedup with the service I am receiving. Go and listen to my calls since last week Tuesday and tell me how helpful is CELL C with their customers.</p>
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
24 Oct 2016, 15:21
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's reply24 Oct 2016, 15:21
Official
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's replyOfficial
25 Oct 2016, 07:51Skhumbuzo has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Best regards,
Cell C's reply25 Oct 2016, 07:51
Official
Skhumbuzo has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Best regards,
's updateReviewer Update
26 Oct 2016, 11:29Hi, I am still waiting for Skhumbuzo to respond to me. He called me on Monday and said that he would get back to me yesterday. Im still waiting, But im sure when he sees this, he will respond as he is in the social media dept.
I asked him to go and listen to all my calls and provide me with a review of all my calls to Cell C in the last 2 weeks.
All the call centre agents never provided me with the correct information and I wasted so much time talking to them. I wish all the call centre agents were trained on the products that they offer.
's update26 Oct 2016, 11:29
Reviewer Update
Hi, I am still waiting for Skhumbuzo to respond to me. He called me on Monday and said that he would get back to me yesterday. Im still waiting, But im sure when he sees this, he will respond as he is in the social media dept.
I asked him to go and listen to all my calls and provide me with a review of all my calls to Cell C in the last 2 weeks.
All the call centre agents never provided me with the correct information and I wasted so much time talking to them. I wish all the call centre agents were trained on the products that they offer.
's updateReviewer Update
27 Oct 2016, 14:18Hi,
Im still waiting for Skhumbuzo to investigate my matter.
Skhumbuzo, how much time do you require?
's update27 Oct 2016, 14:18
Reviewer Update
Hi,
Im still waiting for Skhumbuzo to investigate my matter.
Skhumbuzo, how much time do you require?
's updateReviewer Update
01 Nov 2016, 10:55I think Cell C is getting worst and worst.
's update01 Nov 2016, 10:55
Reviewer Update
I think Cell C is getting worst and worst.