1 reviews | Active since Mar 2013
Speechless!
Today is the 5th time that Cell C cuts my line incorrectly. This all started on the 7th of April when I received an sms saying my account will be debited at a later date due to technical difficulties. I have mailed them bank statements showing the debit orders was taken successfully and have received two confirmation emails from two different departments saying that payment was received but they never update my account and then cuts my line. Every month I have to phone and ask them to please take the debit order and every time they charge me R 70 extra. Cell C does not even respond to my emails anymore. On Facebook Cell C is telling me I must give them an alternative number to contact me on. How am I supposed to have an alternative number when I am working from home? I wonder who will be able to sort out this mess as it doesn't even help to speak to a customer service manager....
Thank you for contacting us.
Please accept our sincerest apologies as we look into this matter.
^NT
Thank you for contacting us.
Please accept our sincerest apologies as we look into this matter.
^NT
In 48 hours I have not received one reply on email and on Facebook messenger your colleagues says you will phone as soon as possible and after more than 24 hours still nothing?
In 48 hours I have not received one reply on email and on Facebook messenger your colleagues says you will phone as soon as possible and after more than 24 hours still nothing?