JvdM
Johan van der Merwe
1 reviews | Active since Feb 2011
23 Nov 2020, 12:42
"Special numbers" fall outside contract, remaining minutes do not apply
I have over 5200 minutes on my R1500 a month contract, yet I cannot call FNB or Discovery customer care numbers. Cell C call centre tells me that 087 and 086 number are considered "special numbers" and you need to load extra money on your contract to phone them. I have been with them for years and have never heard this before and it is not part of the contract that I signed with them. Held on the line for 5 minutes waitkng for a manager before hanging up. Hopefully this was just an error and they will fix it, otherwise this is breach of contract.
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Replies (2)
Cell C's replyOfficial
23 Nov 2020, 13:01Good day Johan
Thank you for contacting us.
Special Numbers voice calls will not deplete from your inclusive minutes. You need to recharge your account if your are on a top up account and you will be billed out of bundle rates on an open line account.
^NT
Thank you for contacting us.
Special Numbers voice calls will not deplete from your inclusive minutes. You need to recharge your account if your are on a top up account and you will be billed out of bundle rates on an open line account.
^NT
Cell C's reply23 Nov 2020, 13:01
Official
Good day Johan
Thank you for contacting us.
Special Numbers voice calls will not deplete from your inclusive minutes. You need to recharge your account if your are on a top up account and you will be billed out of bundle rates on an open line account.
^NT
Thank you for contacting us.
Special Numbers voice calls will not deplete from your inclusive minutes. You need to recharge your account if your are on a top up account and you will be billed out of bundle rates on an open line account.
^NT
JvdM
Johan van der Merwe's updateReviewer Update
23 Nov 2020, 13:05So emergency numbers are now not included in a contract with Cell C? This was not disclosed to me upon renewal of my contract and has not been the case for the last 5 years. EVERY emergency number is a 086 or 087 number - so Cell C would like me to die next to the road if I am in an accident?
JvdM
Johan van der Merwe's update23 Nov 2020, 13:05
Reviewer Update
So emergency numbers are now not included in a contract with Cell C? This was not disclosed to me upon renewal of my contract and has not been the case for the last 5 years. EVERY emergency number is a 086 or 087 number - so Cell C would like me to die next to the road if I am in an accident?