Speak to the right people

Hi my fiance has 3 contracts with cell c which 2 we upgraded recently and the new phone gave some problems and we took it into the Ermelo branch to be sent in for repairs they asked us to give them 21 days on the 15th day we went to the store to find out whats happening due to the fact that no one calls me and keeps me informed and when I call no one can gives me answers and in the store they can't give me straight answers and they mention something about the phone been lost with the courier service and they trying to sort it out so with my frustration I go home and phone cell c customer care where there I find out the phone has never ever arrived at repairs at all so the next day I go back to the store looking for answers and a consultant there tells me it's been to repairs they have to issue us a new phone cause it's not repairable but they need to wait for the courier service, I went into the store nearly every day with no results except feeling frustrated and angry after a month and a day I called cell c repairs and spoke to a superviser there Joe he helped me and and he himself started investigating the issue then I got a call from Marlize I think she is the area manager but she phoned me on Monday and a new phone was issued on Wednesday and everything was explained to me and I understood the whole situation, as u see I put 5 star service on the rating but it's not for the store staff or the store itself but for the excellent service from Joe the superviser at repairs and for Marlize the area manager thank you so much for your help patience and understanding.