1 reviews | Active since May 2020
SPAM ME (AND MAKE MONEY WHEN I OPT-OUT), BUT CANT ACCESS MY ACCOUNT
1. My telephone number is listed on the DMA as not to be marketed to. 2. I regularly receive marketing SMS from Cell C and Bonang from Cell C. 3. Last year I logged several calls to Cell C to stop these marketing SMS. 4. Cell C would then: 4.1 Deny that the SMS are from them - but the SMS states that it is from Cell Cand the number in the SMS is a Cell C number. 4.2 Threaten that if they stop the marketing SMS, I will also not receive business SMS like my account balance. 5. After a lot of complaints, Cell C eventually stopped the marketing SMS, but now it started again. 6. They do provide an opt-out, but this cost me money!!! (So how fortunate for Cell C, they spam me and when I want to opt-out, they make money!!! 7. Opting out, also means that I only opt-out of that "type" os spam, as tomorrow they send me other "types". 8. Today 18 February at 11:08 I logged a call with Cell C and spoke to Zandile. Apparently I failed the security questions and she can't access my account, so she cant stop the marketing calls (which I already stopped last year). So the reason why I "failed" the security questions is that I can't remember on which date and with how much money, I recharged my account. (I recharged last year March? How on earth am I supposed to remember on which day and with how much????)
Thanks for taking the time to bring this to our attention.
We will use the feedback to ensure this doesn’t happen again.
Please expect a call from our support team for further assistance.
^YM
Thanks for taking the time to bring this to our attention.
We will use the feedback to ensure this doesn’t happen again.
Please expect a call from our support team for further assistance.
^YM
