LJ
Lorraine J

1 reviews | Active since May 2020

18 Feb 2021, 11:39

SPAM ME (AND MAKE MONEY WHEN I OPT-OUT), BUT CANT ACCESS MY ACCOUNT

1. My telephone number is listed on the DMA as not to be marketed to. 2. I regularly receive marketing SMS from Cell C and Bonang from Cell C. 3. Last year I logged several calls to Cell C to stop these marketing SMS. 4. Cell C would then: 4.1 Deny that the SMS are from them - but the SMS states that it is from Cell Cand the number in the SMS is a Cell C number. 4.2 Threaten that if they stop the marketing SMS, I will also not receive business SMS like my account balance. 5. After a lot of complaints, Cell C eventually stopped the marketing SMS, but now it started again. 6. They do provide an opt-out, but this cost me money!!! (So how fortunate for Cell C, they spam me and when I want to opt-out, they make money!!! 7. Opting out, also means that I only opt-out of that "type" os spam, as tomorrow they send me other "types". 8. Today 18 February at 11:08 I logged a call with Cell C and spoke to Zandile. Apparently I failed the security questions and she can't access my account, so she cant stop the marketing calls (which I already stopped last year). So the reason why I "failed" the security questions is that I can't remember on which date and with how much money, I recharged my account. (I recharged last year March? How on earth am I supposed to remember on which day and with how much????)

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Replies (3)
Cell C
Cell C's reply18 Feb 2021, 15:01
Official
Good day  Lorraine  


Thanks for taking the time to bring this to our attention. 

We will use the feedback to ensure this doesn’t happen again.

Please expect a call from our support team for further assistance.

^YM 

LJ
Lorraine J's update25 Feb 2021, 22:42
Reviewer Update
It is now a week later - no call (received a reference number via SMS. Further spamming received!
LJ
Lorraine J's update12 Apr 2021, 18:14
Reviewer Update
On Twitter I was asked to share screenshots of the spamming - and it was "escalated" whereafter it stopped for 2 weeks, but now the spamming and exploitation started again! Please note that I OPTED OUT of SMS from Bonang! So even after Cell C charged me to opt-out of their spamming, I still receive their spamming!