DD
David D'Aguanno
1 reviews | Active since Jul 2011
23 Jan 2025, 10:36
Spam calls
My contract is due for upgrade & Cell C keep calling me to upgrade my contract despite me telling them to stop calling me and remove me from their database, as per the law. The last time they phoned me, they put me on hold when I answered the call. This is not the 1st time I have had a issues with them calling me to sell me something and it has got to the point where they have lost me as a customer after more than 25 years.
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Replies (2)
Cell C's replyOfficial
23 Jan 2025, 11:45Dear David,
Thank you for bringing this matter to our attention.
We sincerely apologize for the inconvenience caused by the repeated calls and for any frustration this has caused. We have escalated your concerns to our team for investigation and resolution. Additionally, we will ensure that your request to no longer receive promotional calls is processed in line with your rights as a customer.
We value the trust you’ve placed in us over the years and deeply regret that this experience has impacted your perception of our service.
Regards,
Cell C | TN
Thank you for bringing this matter to our attention.
We sincerely apologize for the inconvenience caused by the repeated calls and for any frustration this has caused. We have escalated your concerns to our team for investigation and resolution. Additionally, we will ensure that your request to no longer receive promotional calls is processed in line with your rights as a customer.
We value the trust you’ve placed in us over the years and deeply regret that this experience has impacted your perception of our service.
Regards,
Cell C | TN
Cell C's reply23 Jan 2025, 11:45
Official
Dear David,
Thank you for bringing this matter to our attention.
We sincerely apologize for the inconvenience caused by the repeated calls and for any frustration this has caused. We have escalated your concerns to our team for investigation and resolution. Additionally, we will ensure that your request to no longer receive promotional calls is processed in line with your rights as a customer.
We value the trust you’ve placed in us over the years and deeply regret that this experience has impacted your perception of our service.
Regards,
Cell C | TN
Thank you for bringing this matter to our attention.
We sincerely apologize for the inconvenience caused by the repeated calls and for any frustration this has caused. We have escalated your concerns to our team for investigation and resolution. Additionally, we will ensure that your request to no longer receive promotional calls is processed in line with your rights as a customer.
We value the trust you’ve placed in us over the years and deeply regret that this experience has impacted your perception of our service.
Regards,
Cell C | TN
DD
David D'Aguanno's updateReviewer Update
23 Jan 2025, 13:13Thank you for your response. I hope this can be addressed for all customers that request not to received marketing calls.
DD
David D'Aguanno's update23 Jan 2025, 13:13
Reviewer Update
Thank you for your response. I hope this can be addressed for all customers that request not to received marketing calls.