Sorry we can't help you

On Saturday 23 May 2015 I bought a R 39 cell c recharge voucher from a airtime vending machine at my workplace. I was under the impression that I was purchasing airtime as it was indicated. Since I was in a hurry to make an important call I hastily loaded the voucher onto my phone only to find no airtime but a 100 sms's. Yes I did not scrutinise the voucher beforehand as I was rushing. So I call the cell c call centre only to be told that they can't help me, after I explained that I made a mistake and that I need the airtime. As I complained about it and was promply transfered to a supervisor who at least was sorry that he could not help me. What hurts me is that I have been a loyal cell c supporter from their launch, I still have a 084 number. I have most probably spent thousands of rands over the years and they where quick to take my money every time, however they can not help me to convert a R 39 sms voucher back into airtime after I made a mistake. So cell c is repared to loose a customer for R 39. I think it might be time to say goodbye to cell c and join vodacom, there must be a reason why they are the market leader.