<p>Recently, I did an upgrade with Cell C. The device was delivered in record time (credit where it's due). And I saw fit to praise on social media.</p> <p>However, I have been calling over and over enquiring about my sim swap. They promise 2 working days (lol). </p> <p> </p> <p>The term of the data contract is about to expire and be replaced with a "top up" contract. Am I going to lose this data because Cell C doesn't know how to sim swap? I have been calling tirelessly on my Telkom phone, costing me money. </p> <p> </p> <p>So, I lose 500mb from Cell C, my minutes from my Telkom contract, plus oob minutes and I'm sitting with a beautiful brand shiny new phone that can play videos, take photos but not actually phone or surf.</p> <p> </p> <p>Had I known this, I wouldn't have renewed.</p>
Thank you for notifying us of the above.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day and be assured this will be sorted.
We apologize for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Best regards,
Thank you for notifying us of the above.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day and be assured this will be sorted.
We apologize for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Best regards,
I'm trying to convert the review. Skumbuzo called me and handled everything very well. Happy again
I'm trying to convert the review. Skumbuzo called me and handled everything very well. Happy again
Yes, Skhumbuzo confirmed that he has assisted you with this matter and the review has been converted.
Have a lovely day further.
Regards
Cell C | PN
Best regards,
Yes, Skhumbuzo confirmed that he has assisted you with this matter and the review has been converted.
Have a lovely day further.
Regards
Cell C | PN
Best regards,
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