“Sorry for your loss”

Two weeks ago to the day, two men helped themselves to my Cell Phone, Laptop, and iPad in the boot of my car at the BP gas station in Rivonia … Distraught, traumatised, violated & panicked, my Cell C disgust story begins ….

I try call customer care to blacklist my phone and get an ITC nr, provide ALL the details, IMEI nr etc … to be told it’s failed and needs to be escalated it could take 24-48 hrs to blacklist I should go into the Cell C store (OK great! Let’s let the ******s access all my personal information, apps, banking, and you get back to me) … *** …. So now at Cell C I get the same story and I have no option but to wait …. I then try to do a sim stop and swop as I need some type of way for people to get hold of me …. I am told that Cell C has a new policy whereby you need to submit ans remember your entire life to questions …. “How long have you been a Cell C customer ( *** … a long time) … When was the last time you recharged? The exact date, amount and type of recharge …. And what are the 5 most common numbers (exact numbers) that you frequently dial … Having not known all of these exacts, full of negative emotion, stress, anxiety, and dealing with what I’ve just gone through, no I must go home and phone customer care they will help you …. I go home, and same **** with customer care, only I’m dealing with a robot whose not willing to treat me like a human being with some sort of logic, and understanding for what I was dealing with …. I was then sent back to Cell C store …. Long story short …. Instead of spending the day sorting things out with my insurance and police I had spent from 11am to 17:30pm with Cell C …. I have been a customer for 9 years … sometimes on contract and for a short time off …. Never have I had a days trouble …. Well after this … as your customer care script says: “Sorry for your loss” …