Sorely Disappointed

I've booked my phone in for repairs on the 26th of June 2024 where I was complaining about my device glitching and freezing. It's been 10 working days today and I have had no communication from them. I called them four times today(12 August 2024) and apparently there is a quotation for repairs for physical damage. My device did not have any physical damage when I booked it in. The staff is very dismissive of my query, they were rude when I tried to ask them about their communication process and what is this so-called physical damage when that is not the reason I booked the phone in to begin with, them then saying that I should call the Cellc store in East Rand Mall where the phone was booked into. The consultants there say that I should call 084135(customer care to transfer me to the repairs department) to follow up, when I do that, I still don't get any feedback on the status of my device. They tell me that they will call me back whereas I was told, by them, that they do not do out going calls. I asked about the sudden physical damage on my device which they promised to send me an assessment report, that I am still waiting for. I tried to speak to a supervisor who then cut the call and I was left with dead air for 15 minutes. One agent just hung up on me. I'm being sent from pillar to post and when I do a follow up on the progress of my device, I do not get any information. I'm aware of their 21 working day turn around time but I use my phone for work so the least they can do is give me feedback on the progress so that I know what I am waiting so long for. I cant just sit and wait for 21 days without any information. I am sorely disappointed and at this point, I don't want to do business with Cellc in the future. I cant wait for my contracts to end so I can leave them in peace. Will no longer recommend.