1 reviews | Active since Feb 2017
Sony M5 dual sim aqua
<p>Hi there, I renewd my contract with cell c in April 2015 for a new Sony Experia M5 Aqua (water and dust resistance), In January I went into a swimming pool and though to take selfie under water since my phone is water proofed as per Sony Advert and Phone features. I am an indivisual who cannot sim thus i could not have been under water for more than 1 min and 1.5 meters as per Sony recommendations. I ensured all ports are properlly sealed/closed before I could attempt to get in water/swimming pool.</p> <p>I was so dissapointed that immediately my phone started heating up and screen becoming dimmer then went dead within 5min. I then took my phone for repaires at Cell C which they refered my Phone to SONY, to my surprise I was infomerd my phone could not be repaired due to water damage, but given the circumstance that i cant even swim what happend to water resistant phone? I was only told I will continue paying for the contract but they cannot help me.</p> <p>Please help in this regards</p> <p>Dissapointed client.</p>
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
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Cell C | PN
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
Regards
Cell C | PN
Danielle has been in contact with you to assist and advise on a way forward regarding this matter.
Regards
Cell C | PN
Danielle has been in contact with you to assist and advise on a way forward regarding this matter.
Regards
Cell C | PN
Thank you for posting to us.
A follow-up request has been sent and feedback will be provided. Do expect communication.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Thank you for posting to us.
A follow-up request has been sent and feedback will be provided. Do expect communication.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Good morning Mandla
Kindly refer to the email sent by Moses for further assistance.
Regards
Cell C | PN
Good morning Mandla
Kindly refer to the email sent by Moses for further assistance.
Regards
Cell C | PN
