MM
Mandla M

1 reviews | Active since Feb 2017

09 Feb 2017, 13:16

Sony M5 dual sim aqua

<p>Hi there, I renewd my contract with cell c in April 2015 for a new Sony Experia M5 Aqua (water and dust resistance), In January I went into a swimming pool and though to take selfie under water since my phone is water proofed as per Sony Advert and Phone features. I am an indivisual who cannot sim thus i could not have been under water for more than 1 min and 1.5 meters as per Sony recommendations. I ensured all ports are properlly sealed/closed before I could attempt to get in water/swimming pool.</p> <p>I was so dissapointed that immediately my phone started heating up and screen becoming dimmer then went dead within 5min. I then took my phone for repaires at Cell C which they refered my Phone to SONY, to my surprise I was infomerd my phone could not be repaired due to water damage, but given the circumstance that i cant even swim what happend to water resistant phone? I was only told I will continue paying for the contract but they cannot help me.</p> <p>Please help in this regards</p> <p>Dissapointed client.</p>

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Replies (5)
Cell C
Cell C's reply09 Feb 2017, 14:37
Official

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

Regards

Cell C | PN

Cell C
Cell C's reply13 Feb 2017, 09:20
Official

Danielle has been in contact with you to assist and advise on a way forward regarding this matter.

Regards
Cell C | PN

MM
Mandla M's update28 Sept 2017, 12:59
Reviewer Update
Good day Uptodate nothing has been done to my phone, I am still paying for a phone I don't use. Sony sold me a dream as their phone could not perform to its capabilities as per their adverti*****t. I would be be happy to be advised on what could be the way forward on this matter. Regards
Cell C
Cell C's reply28 Sept 2017, 15:34
Official

Thank you for posting to us.

A follow-up request has been sent and feedback will be provided. Do expect communication.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Cell C
Cell C's reply29 Sept 2017, 07:33
Official

Good morning Mandla

Kindly refer to the email sent by Moses for further assistance.

Regards

Cell C | PN