1 reviews | Active since Feb 2016
SONY M5 DUAL FAULTY DEVICE
I am not happy with the Sony M5 received . A brand new device sent in for repairs which took 3 weeks to fix. I received it back and although 1 problem(SWITCHES OFF) seems to be sorted (too soon to tell) the phone still OVERHEATS REALLY BADLY TO A POINT WHERE YOU CANT EVEN HOLD IT .The phone was returned with light scratches on the screen and indent marks on top of phone.I feel this is unacceptable. I would like a new device and I would like to change the device completely. No one can assist me in replacing this device.I have been without a phone for 3 weeks and now I have to return it again and this could take anything from 7-21 days. (Booked for collection) I am paying for a device I have not been able to use. Sitting without a proper phone for work is a real inconvenience for me.I would appreciate it if this matter is taken seriously.As I am aware that this is a Sony Problem as people are experiencing the same problem worldwide I don't like how c has handled it. I feel Cell C should have sent it back to your supplier as the entire batch is faulty.In the event that it was sent out a replacement device should have been recommended as you are well aware of the problem
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
