YC
YVETTE C
1 reviews | Active since Feb 2016
13 May 2016, 12:32
SONY EXPERIA M5
|Worst place ever to get a phone is Cell C, never ever use them as a service provider, service is worst than ever expected, today (3hours ago) received a call from Nelly again, she was going to phone the Kolonnade store who now has to do a new contract for me, she was going to phone me right back, at 13h00 I phoned Kolonnade and left a message, at 13h30 I received a call from Arnold, they want me to wait another 24 - 48 hours, have to cancel contract now and put me on prepaid. Three days ago I had to wait another 24 hours and now again??? Its been 4 weeks since the last phone I took back. Can someone comment on my review and let me know what I can do? I am past angry and hopeless that this will ever be resolved, in the meantime I AM STILL PAYING!!!! AND NO ONE IS SAYING A WORD ABOUT MY MONEY!!!!! HELP.... STAY AWAY FROM CELL C!!!! WORST PLACE EVER, WORST THAN TERRIBLE!!!!! I just can't do this no more....
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Replies (5)0
Replies (5)
Cell C's replyOfficial
13 May 2016, 12:51Do not despair, this matter will be sorted. You will be contacted with feedback.
We apologise for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's reply13 May 2016, 12:51
Official
Do not despair, this matter will be sorted. You will be contacted with feedback.
We apologise for the inconvenience caused.
Regards
Cell C | PN
Best regards,
YC
YVETTE C's updateReviewer Update
13 May 2016, 13:12This is all I am hearing since December and not matter has been resolved, you contact me and that is all, nothing is resolved, get over this now!!!! I DON'T WANT TO HEAR THIS NO MORE, I WANT A NEW PHONE TODAY!!!!! AS CELL C KOLONNADE WAS SUPPOSEDLY GOING TO ORDER LAST WEEK, THE HUAWEI P 8 MAX GOLD, WAS THIS EVEN DONE???? DON'T THINK SO, CAUSE THE CONTRACT WOULD HAVE BEEN CANCELLED TWO WEEKS AGO AND THIS WAS NOT DONE AND THREE WEEKS AGO IT WAS GOING TO BE REVERSED....
YC
YVETTE C's update13 May 2016, 13:12
Reviewer Update
This is all I am hearing since December and not matter has been resolved, you contact me and that is all, nothing is resolved, get over this now!!!! I DON'T WANT TO HEAR THIS NO MORE, I WANT A NEW PHONE TODAY!!!!! AS CELL C KOLONNADE WAS SUPPOSEDLY GOING TO ORDER LAST WEEK, THE HUAWEI P 8 MAX GOLD, WAS THIS EVEN DONE???? DON'T THINK SO, CAUSE THE CONTRACT WOULD HAVE BEEN CANCELLED TWO WEEKS AGO AND THIS WAS NOT DONE AND THREE WEEKS AGO IT WAS GOING TO BE REVERSED....
YC
YVETTE C's updateReviewer Update
13 May 2016, 13:12This is all I am hearing since December and no matter has been resolved, you contact me and that is all, nothing is resolved, get over this now!!!! I DON'T WANT TO HEAR THIS NO MORE, I WANT A NEW PHONE TODAY!!!!! AS CELL C KOLONNADE WAS SUPPOSEDLY GOING TO ORDER LAST WEEK, THE HUAWEI P 8 MAX GOLD, WAS THIS EVEN DONE???? DON'T THINK SO, CAUSE THE CONTRACT WOULD HAVE BEEN CANCELLED TWO WEEKS AGO AND THIS WAS NOT DONE AND THREE WEEKS AGO IT WAS GOING TO BE REVERSED AND THIS WAS NOT DONE....
YC
YVETTE C's update13 May 2016, 13:12
Reviewer Update
This is all I am hearing since December and no matter has been resolved, you contact me and that is all, nothing is resolved, get over this now!!!! I DON'T WANT TO HEAR THIS NO MORE, I WANT A NEW PHONE TODAY!!!!! AS CELL C KOLONNADE WAS SUPPOSEDLY GOING TO ORDER LAST WEEK, THE HUAWEI P 8 MAX GOLD, WAS THIS EVEN DONE???? DON'T THINK SO, CAUSE THE CONTRACT WOULD HAVE BEEN CANCELLED TWO WEEKS AGO AND THIS WAS NOT DONE AND THREE WEEKS AGO IT WAS GOING TO BE REVERSED AND THIS WAS NOT DONE....
YC
YVETTE C's updateReviewer Update
13 May 2016, 13:16PS: What about all the money I have paid for the defected phone, when will Cell C be crediting me my money back???? I am going straight to the Consumers protection now!! You can not expect me to pay for something I don't have!!!!
YC
YVETTE C's update13 May 2016, 13:16
Reviewer Update
PS: What about all the money I have paid for the defected phone, when will Cell C be crediting me my money back???? I am going straight to the Consumers protection now!! You can not expect me to pay for something I don't have!!!!
YC
YVETTE C's updateReviewer Update
13 May 2016, 13:31consumer protection - some of the consumers rights
Right to choose your product.
Right to fair and honest dealing. - NOT FAIR DEALING RECEIVED, CELL C KNEW THAT SONY M5'S DID NOT WORK
Right to disclosure of information. - NO FAIR DISCLOSURE, WHEN I WANTED TO RETURN THE PHONE THEY DID NOT ACCEPT IT
Right to accountability by suppliers. - THEY ARE NOT TAKEN RESPONSIBILITY
Right to fair value, good quality and safety. - PRODUCT WAS NOT GOOD AND NO QUALITY
YC
YVETTE C's update13 May 2016, 13:31
Reviewer Update
consumer protection - some of the consumers rights
Right to choose your product.
Right to fair and honest dealing. - NOT FAIR DEALING RECEIVED, CELL C KNEW THAT SONY M5'S DID NOT WORK
Right to disclosure of information. - NO FAIR DISCLOSURE, WHEN I WANTED TO RETURN THE PHONE THEY DID NOT ACCEPT IT
Right to accountability by suppliers. - THEY ARE NOT TAKEN RESPONSIBILITY
Right to fair value, good quality and safety. - PRODUCT WAS NOT GOOD AND NO QUALITY