RW
Robyn W
1 reviews | Active since Dec 2018
15 Jul 2019, 07:56
Someone PLEASE provide me with Douglas Stevenson's email address!!! CELL C knows nothing about customer service.
Good day
ATTENTION @ CELL C/DOUGLAS STEVENSON:
I have run out of options and I urgently need assistance with an on going issue
I have been a customer of CELL C for years, and the experience I have had is just the worst.
I have every mail thread, and complaint reference.
It has been 4 months and no resolution. I have never had such a poor customer experience.
I have now, in not so many words been been called a ****, my credit score is being affected
I have no faith or trust in this company or the employees working here, I wish I could get out, but I am stuck in contract.
Conveniently call recordings can not be found, nor can they be sent to me
I have lost so much sleep, time and money trying to find a resolution myself but I have had no joy!
Please help, I have all communication and email threads to managers etc.
Also, please DO NOT have PALESA call me back - she promised to have her manager to call me back, (that obviously didn't happen like every other promise made by CELLC/The employees,) and did not even have the decency to respond to my email
Cell C needs to stop dodging their clients and aim for resolution
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
15 Jul 2019, 08:10Hi Robyn
According to our records, you phoned in on 28/03/2019 and requested that your contract be cancelled. As per the subscriber agreement terms and conditions; you are required to provide a 30 days cancellation notice, of which the contract was then terminated on 28/04/2019.
You spoke to Palesa and requested for call recordings, these were subsequently sent to Cell C Cavendish store for you to listen to.
Your account is currently in arrears, please let us know if you would like us to put in place a payment arrangement for you.
^MM
According to our records, you phoned in on 28/03/2019 and requested that your contract be cancelled. As per the subscriber agreement terms and conditions; you are required to provide a 30 days cancellation notice, of which the contract was then terminated on 28/04/2019.
You spoke to Palesa and requested for call recordings, these were subsequently sent to Cell C Cavendish store for you to listen to.
Your account is currently in arrears, please let us know if you would like us to put in place a payment arrangement for you.
^MM
Cell C's reply15 Jul 2019, 08:10
Official
Hi Robyn
According to our records, you phoned in on 28/03/2019 and requested that your contract be cancelled. As per the subscriber agreement terms and conditions; you are required to provide a 30 days cancellation notice, of which the contract was then terminated on 28/04/2019.
You spoke to Palesa and requested for call recordings, these were subsequently sent to Cell C Cavendish store for you to listen to.
Your account is currently in arrears, please let us know if you would like us to put in place a payment arrangement for you.
^MM
According to our records, you phoned in on 28/03/2019 and requested that your contract be cancelled. As per the subscriber agreement terms and conditions; you are required to provide a 30 days cancellation notice, of which the contract was then terminated on 28/04/2019.
You spoke to Palesa and requested for call recordings, these were subsequently sent to Cell C Cavendish store for you to listen to.
Your account is currently in arrears, please let us know if you would like us to put in place a payment arrangement for you.
^MM
RW
Robyn W's updateReviewer Update
15 Jul 2019, 08:33Hi
As per my conversation with Palesa,
I had called the retention's team back to confirm when my 2nd contract will be cancelled! She is unfortunately not able to find that recording.
My debits have been not been running because CELLC changed my banking details from Standard Bank to Capitec without my permission, I was requested to go into a bank and forward 3 months bank statements to PROVE that my account is active and that I had funds available in my account of which I DID! this manager as per my previous communication has not responded since!
IF YOU CHECK MY DEBIT HISTORY ACCORDING TO YOUR RECORDS AS YOU HAVE HIGHLIGHTED YOU WOULD FIND THAT I HAVE NEVER HAD ANY ISSUES PAYING YOU AND YOU RECEIVED YOUR PAYMENTS RELIGIOUSLY !!
I AM IN THIS MESS BECAUSE OF YOU AS CELL C! PALESA ADVISED THAT IT WAS DUE TO MY BRANCH CODE???
PLEASE SEE MAIL - I WILL COPY AND PASTE!
I AM SICK AND TIRED OF YOUR POOR MANNER - DISGUSTED IS THE WORD THAT COMES TO MIND AND I WISH I HAD NEVER RENEWED MY CONTRACT WITH THIS COMPANY!
SEEING AS YOUR RECORDS ARE ALL I HAVE TO GO ON, PLEASE CHECK THE CALL RECORDING TO PALESA WITH REGARDS TO MY BANKING DETAILS,
ALSO I HAVE A JOB AND CAN NOT AFFORD TO STAND IN A STORE WAITING FOR CALL RECORDINGS! IT IS NOT MY PROBLEM THAT MY CALL RECORDINGS CAN NOT BE SENT TO MY MAIL BOX!
YOU PEOPLE HAVE NO CONSIDERATION FOR YOUR CLIENTS!
WHAT A NERVE! SORT MY ISSUES OUT! ALL YOU TALK ABOUT IS PAYING! BUT THERES NO SERVICE, NO SENSE OF CUSTOMER SERVICE,NO PRINCIPALS!
" to: | ***
date: | Jul 9, 2019, 10:40 AM
subject: | Cell C - ATT Palesa
mailed-by: | gmail.com
Good day Palesa
As per my conversation with Palesa,
I had called the retention's team back to confirm when my 2nd contract will be cancelled! She is unfortunately not able to find that recording.
My debits have been not been running because CELLC changed my banking details from Standard Bank to Capitec without my permission, I was requested to go into a bank and forward 3 months bank statements to PROVE that my account is active and that I had funds available in my account of which I DID! this manager as per my previous communication has not responded since!
IF YOU CHECK MY DEBIT HISTORY ACCORDING TO YOUR RECORDS AS YOU HAVE HIGHLIGHTED YOU WOULD FIND THAT I HAVE NEVER HAD ANY ISSUES PAYING YOU AND YOU RECEIVED YOUR PAYMENTS RELIGIOUSLY !!
I AM IN THIS MESS BECAUSE OF YOU AS CELL C! PALESA ADVISED THAT IT WAS DUE TO MY BRANCH CODE???
PLEASE SEE MAIL - I WILL COPY AND PASTE!
I AM SICK AND TIRED OF YOUR POOR MANNER - DISGUSTED IS THE WORD THAT COMES TO MIND AND I WISH I HAD NEVER RENEWED MY CONTRACT WITH THIS COMPANY!
SEEING AS YOUR RECORDS ARE ALL I HAVE TO GO ON, PLEASE CHECK THE CALL RECORDING TO PALESA WITH REGARDS TO MY BANKING DETAILS,
ALSO I HAVE A JOB AND CAN NOT AFFORD TO STAND IN A STORE WAITING FOR CALL RECORDINGS! IT IS NOT MY PROBLEM THAT MY CALL RECORDINGS CAN NOT BE SENT TO MY MAIL BOX!
YOU PEOPLE HAVE NO CONSIDERATION FOR YOUR CLIENTS!
WHAT A NERVE! SORT MY ISSUES OUT! ALL YOU TALK ABOUT IS PAYING! BUT THERES NO SERVICE, NO SENSE OF CUSTOMER SERVICE,NO PRINCIPALS!
" to: | ***
date: | Jul 9, 2019, 10:40 AM
subject: | Cell C - ATT Palesa
mailed-by: | gmail.com
Good day Palesa
I have just spoken to a Cell C rep
Other than you telling me in not so many words that I am a ****, that I'm liable, and that i should make payment arrangements,
The last call recording to the retention's team has magically vanished and though I am not at fault, after all this time I just can not handle this anymore, what arrangements need to be made?
Also, you have called to advise that the debits could possibly not have been taken because of my branch code? you then ask to confirm my bank account number and advise that it is listed as a different one and I have NEVER provided CELL C with alternative banking details as my banking details have been the same since me taking my 1st contract?????
I also have the following questions
- Why has CELL C failed to take the amounts on my agreed debit date 27 of each month?
- Why has CELL C taken 4 months to provide a resolution?
- Why have I been treated so poorly?
- Has my credit score been affected? if yes, how is CELL C going to fix this?
- How am I to be compensated for the trips to the store, and overall worst experience and service?
As per our conversation, please have someone more senior URGENTLY contact me back
Thanks,"
RW
Robyn W's update15 Jul 2019, 08:33
Reviewer Update
Hi
As per my conversation with Palesa,
I had called the retention's team back to confirm when my 2nd contract will be cancelled! She is unfortunately not able to find that recording.
My debits have been not been running because CELLC changed my banking details from Standard Bank to Capitec without my permission, I was requested to go into a bank and forward 3 months bank statements to PROVE that my account is active and that I had funds available in my account of which I DID! this manager as per my previous communication has not responded since!
IF YOU CHECK MY DEBIT HISTORY ACCORDING TO YOUR RECORDS AS YOU HAVE HIGHLIGHTED YOU WOULD FIND THAT I HAVE NEVER HAD ANY ISSUES PAYING YOU AND YOU RECEIVED YOUR PAYMENTS RELIGIOUSLY !!
I AM IN THIS MESS BECAUSE OF YOU AS CELL C! PALESA ADVISED THAT IT WAS DUE TO MY BRANCH CODE???
PLEASE SEE MAIL - I WILL COPY AND PASTE!
I AM SICK AND TIRED OF YOUR POOR MANNER - DISGUSTED IS THE WORD THAT COMES TO MIND AND I WISH I HAD NEVER RENEWED MY CONTRACT WITH THIS COMPANY!
SEEING AS YOUR RECORDS ARE ALL I HAVE TO GO ON, PLEASE CHECK THE CALL RECORDING TO PALESA WITH REGARDS TO MY BANKING DETAILS,
ALSO I HAVE A JOB AND CAN NOT AFFORD TO STAND IN A STORE WAITING FOR CALL RECORDINGS! IT IS NOT MY PROBLEM THAT MY CALL RECORDINGS CAN NOT BE SENT TO MY MAIL BOX!
YOU PEOPLE HAVE NO CONSIDERATION FOR YOUR CLIENTS!
WHAT A NERVE! SORT MY ISSUES OUT! ALL YOU TALK ABOUT IS PAYING! BUT THERES NO SERVICE, NO SENSE OF CUSTOMER SERVICE,NO PRINCIPALS!
" to: | ***
date: | Jul 9, 2019, 10:40 AM
subject: | Cell C - ATT Palesa
mailed-by: | gmail.com
Good day Palesa
As per my conversation with Palesa,
I had called the retention's team back to confirm when my 2nd contract will be cancelled! She is unfortunately not able to find that recording.
My debits have been not been running because CELLC changed my banking details from Standard Bank to Capitec without my permission, I was requested to go into a bank and forward 3 months bank statements to PROVE that my account is active and that I had funds available in my account of which I DID! this manager as per my previous communication has not responded since!
IF YOU CHECK MY DEBIT HISTORY ACCORDING TO YOUR RECORDS AS YOU HAVE HIGHLIGHTED YOU WOULD FIND THAT I HAVE NEVER HAD ANY ISSUES PAYING YOU AND YOU RECEIVED YOUR PAYMENTS RELIGIOUSLY !!
I AM IN THIS MESS BECAUSE OF YOU AS CELL C! PALESA ADVISED THAT IT WAS DUE TO MY BRANCH CODE???
PLEASE SEE MAIL - I WILL COPY AND PASTE!
I AM SICK AND TIRED OF YOUR POOR MANNER - DISGUSTED IS THE WORD THAT COMES TO MIND AND I WISH I HAD NEVER RENEWED MY CONTRACT WITH THIS COMPANY!
SEEING AS YOUR RECORDS ARE ALL I HAVE TO GO ON, PLEASE CHECK THE CALL RECORDING TO PALESA WITH REGARDS TO MY BANKING DETAILS,
ALSO I HAVE A JOB AND CAN NOT AFFORD TO STAND IN A STORE WAITING FOR CALL RECORDINGS! IT IS NOT MY PROBLEM THAT MY CALL RECORDINGS CAN NOT BE SENT TO MY MAIL BOX!
YOU PEOPLE HAVE NO CONSIDERATION FOR YOUR CLIENTS!
WHAT A NERVE! SORT MY ISSUES OUT! ALL YOU TALK ABOUT IS PAYING! BUT THERES NO SERVICE, NO SENSE OF CUSTOMER SERVICE,NO PRINCIPALS!
" to: | ***
date: | Jul 9, 2019, 10:40 AM
subject: | Cell C - ATT Palesa
mailed-by: | gmail.com
Good day Palesa
I have just spoken to a Cell C rep
Other than you telling me in not so many words that I am a ****, that I'm liable, and that i should make payment arrangements,
The last call recording to the retention's team has magically vanished and though I am not at fault, after all this time I just can not handle this anymore, what arrangements need to be made?
Also, you have called to advise that the debits could possibly not have been taken because of my branch code? you then ask to confirm my bank account number and advise that it is listed as a different one and I have NEVER provided CELL C with alternative banking details as my banking details have been the same since me taking my 1st contract?????
I also have the following questions
- Why has CELL C failed to take the amounts on my agreed debit date 27 of each month?
- Why has CELL C taken 4 months to provide a resolution?
- Why have I been treated so poorly?
- Has my credit score been affected? if yes, how is CELL C going to fix this?
- How am I to be compensated for the trips to the store, and overall worst experience and service?
As per our conversation, please have someone more senior URGENTLY contact me back
Thanks,"
RW
Good day Nqobile,
Robyn W's updateReviewer Update
15 Jul 2019, 08:41 from: | Nqobile Masombuka (Merchants)
date: | Jun 13, 2019, 4:17 PM
subject: | RE: Bank Statement
mailed-by: | merchants
security: |
: | Important mainly because it was sent directly to you.
Good day Robyn,
date: | Jun 13, 2019, 4:17 PM
subject: | RE: Bank Statement
mailed-by: | merchants
security: |
: | Important mainly because it was sent directly to you.
Good day Robyn,
I am acknowledging your email and attending.
Regarding,
Nqobile
From: R W <***>
Sent: Wednesday, June 12, 2019 4:48 PM
To: Nqobile Masombuka (Merchants) <***>
Subject: Bank Statement
Sent: Wednesday, June 12, 2019 4:48 PM
To: Nqobile Masombuka (Merchants) <***>
Subject: Bank Statement
Good day Nqobile,
As per our previous conversation and your request,
Please see 3 month bank statement and balances on the 27th of each month (for the past 3 months)
Please have this issue resolved urgently!!
This has been on going for months, you will not believe all the time, energy and money I have wasted with Cell C, my credit score is being affected and needs to be corrected!
It has been the worst journey ever!
Please also provide feedback on the recordings I have request from the retention's team, as well as the customer service team
Looking forward to your response,
RW
Robyn W's update15 Jul 2019, 08:41
Reviewer Update
from: | Nqobile Masombuka (Merchants)
date: | Jun 13, 2019, 4:17 PM
subject: | RE: Bank Statement
mailed-by: | merchants
security: |
: | Important mainly because it was sent directly to you.
Good day Robyn,
date: | Jun 13, 2019, 4:17 PM
subject: | RE: Bank Statement
mailed-by: | merchants
security: |
: | Important mainly because it was sent directly to you.
Good day Robyn,
I am acknowledging your email and attending.
Regarding,
Nqobile
From: R W <***>
Sent: Wednesday, June 12, 2019 4:48 PM
To: Nqobile Masombuka (Merchants) <***>
Subject: Bank Statement
Sent: Wednesday, June 12, 2019 4:48 PM
To: Nqobile Masombuka (Merchants) <***>
Subject: Bank Statement
Good day Nqobile,
As per our previous conversation and your request,
Please see 3 month bank statement and balances on the 27th of each month (for the past 3 months)
Please have this issue resolved urgently!!
This has been on going for months, you will not believe all the time, energy and money I have wasted with Cell C, my credit score is being affected and needs to be corrected!
It has been the worst journey ever!
Please also provide feedback on the recordings I have request from the retention's team, as well as the customer service team
Looking forward to your response,