someone please assist!!!! no network for 2 weeks!!!

<p>I have recently upgraded to a new contract in April 2016 and have been paying my account for years. 1stly they have suspended my network and when i contacted customer care they made me speak to 8 different people because no one could assist me. Thereafter some one assisted me and told me that my contracts have been combined as one. No one had informed me of that as i have 3 separate contracts and have paid each one of them. Now for some reason they cannot see my contract on their system which i have been paying for for the past 2 years. It apparently does not exist. I have even emailed through proof of paymenta but they say they cannot help me. My phone network has been suspended for the past 2 weeks! They dont even send me through any statements. They say i need to pay them a balance on R963.81 so i asked why they say thats what i owe. How is it possible???!!! Please assist asap!!! </p>